Retail Shop Manager

Cancer Research UK (CRUK)

Retail Shop Manager leading staff and volunteers in Cancer Research UK’s charity store. Driving sales, merchandising, customer service, and community fundraising.

Posted 8/20/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £28,586 - £32,749 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and inspiring diverse teams while ensuring excellent customer service and achieving commercial targets. Possesses a solid understanding of retail operations, including stock management, merchandising, and compliance with health and safety standards.

Highest-signal resume keywords

Team ManagementCustomer Service ExcellenceCommercial AwarenessFundraising Event OrganizationRetail Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Stock ManagementMerchandisingSales Target AchievementHealth and Safety ComplianceManual Handling

Soft Skills

Team InspirationMulti-taskingAdaptabilityRelationship BuildingMotivational Skills

Certifications & Qualifications

Satisfactory Basic DBS Check

Industry Keywords

High Street Fashion RetailFundraisingCommunity EngagementCustomer SupportRota Flexibility

About the role

Key responsibilities & impact

Guide, inspire and engage a team of paid staff and volunteers
Recruit, retain and develop a diverse shop team
Take ownership of the commercial running of the store, including display and merchandising, stock management, shop standards, store layout, sales and income
Lead by example and provide excellent customer and supporter service
Maximise profit through effective cost control and sales
Build relationships with the local community and Cancer Research UK colleagues
Organise and run creative fundraising events to achieve store fundraising targets
Maintain compliance with health and safety, safeguarding, security, administration and HR policies
Perform varied manual handling and physical activity in day-to-day duties

Requirements

What you’ll need

Experience of managing and inspiring a diverse team of people
Comfort working within targets and motivating others to achieve those targets
Ability to multi-task in a lively environment
Working knowledge of what makes great customer service
Commercial awareness
Knowledge of high street fashion retail
Adaptability in changing situations, including being able to work effectively independently
Awareness of the price, value and worth of items
Flexibility to work on a rota basis
Eligible to work in the UK
Satisfactory basic DBS check
Must be aged 18 or over

Benefits

Comp & perks

Substantial retirement plan
Generous and flexible leave allowance
Discounts on travel and technology
Gym membership
Confidential wellbeing support from the Retail Trust
Career and personal development opportunities
High-quality tools, policies and processes
Four weeks of training in a training shop