Customer Success Manager – Mid-Market

Canary Technologies

Customer Success Manager ensuring client success for Canary Technologies' hospitality solutions. Collaborating with teams and clients to drive growth in the Mid-Market segment across the US.

Posted 5/7/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $83,200 - $101,600 per yearWebsite

About the role

Key responsibilities & impact

Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

Requirements

What you’ll need

Bachelor's degree (BS/BA).
2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
Strong understanding of customer success methodologies and best practices.
Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders.
Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
Proactive and results-oriented with a strong customer-centric approach.
Proven track record of working with clients through complex technical challenges.
Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations.
Confidence, charisma, and the ability to seize opportunities to drive growth and success.
Proficiency with technology and adaptability to dynamic environments.
Familiarity with the hotel or hospitality industry is a plus.

Benefits

Comp & perks

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successcustomer success methodologiesB2B SaaS

Soft Skills

communicationpresentation skillsrelationship buildingproactiveresults-orientedcustomer-centriccollaborativeconfidencecharisma

Certifications

Bachelor's degree