Head of Design
Canary Technologies
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $250,000 per year
Job Level
Lead
About the role
- Own the end-to-end design strategy across product surfaces spanning Arrivals & Departures, Guest Communications, Payments, and Mobile.
- Build, mentor, and manage a high-performing team of designers and researchers. Establish clear career paths and a strong design culture.
- Define and evolve Canary’s design system and component libraries across web and mobile. Ensure consistency, quality, and velocity.
- Partner with PM and Eng leads to shape problem definition, roadmap, and scoping for initiatives. Drive clarity and outcomes.
- Raise quality through strong critique, design reviews, and mechanisms for usability, accessibility, and brand expression.
- Lead research and discovery to deeply understand guest, staff, and enterprise stakeholder needs, translating insights into clear product decisions.
- Collaborate with Enterprise and Customer Success teams to support chain-wide rollouts and brand standards for global hotel groups.
- Establish operational practices for design planning, capacity, and measurement. Instrument the experience to quantify impact.
- Represent Design in exec forums. Communicate strategy, tradeoffs, and results with clear narratives and artifacts.
Requirements
- 8+ years in Product Design with 3+ years leading teams directly. Experience operating in B2B or B2B2C SaaS preferred.
- Portfolio demonstrating end-to-end systems thinking, exceptional product craft, and shipped work at scale across web and mobile.
- Proven ability to recruit, develop, and retain diverse design talent. Strength in feedback, coaching, and org-building.
- Strong partner to Product and Engineering. Comfortable in ambiguity, rapid iteration, and enterprise constraints.
- Fluency in design systems, accessibility, UX research methods, and experimentation. Familiarity with analytics tools.
- Excellent written and verbal communication. Able to align executives and cross-functional partners around crisp narratives and metrics.
- Bonus: Experience in hospitality, payments, messaging, or mobile SDKs. Global or multi-brand experience across EMEA/APAC.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product DesignDesign SystemsUX Research MethodsAccessibilityEnd-to-End Systems ThinkingRapid IterationExperimentationPortfolio DevelopmentComponent LibrariesDesign Critique
Soft skills
LeadershipMentoringCoachingCommunicationCollaborationOrganizational SkillsProblem DefinitionFeedbackStakeholder EngagementStrategic Thinking