Canary Red

Manager

• Developing strategy, plan, and oversee execution of go-to-market (GTM) with focus channel partners
• Driving alignment of Red Canary and partner GTM initiatives that results in joint business successes
• Implementing and managing co-sales and co-marketing initiatives as a core focus of your GTM plan, including leading engagement and coordination between Red Canary and Partner sales and marketing resources
• Tracking and regularly reporting on success metrics, including deal registration, pipeline, and revenue
• Understanding and supporting field opportunities in the region and connecting them with partner resources to support deal closure

Regional Channel Manager, Florida/Texas

Account Executive

• Prospecting into large fortune 1000 companies while running an efficient sales process
• Negotiating pricing and business terms with large commercial enterprises by selling value and return on investment
• Handling existing customer expectations while expanding reach and depth into assigned territory
• Demonstrating exceptional resourcefulness and communications skills to lead business and technical presentations, demonstrations and conversations with C-level audiences across major accounts and partners
• Learning new and emerging technologies and remain current with information security news, techniques, and trends

Enterprise Account Executive

Engineer

• Performing investigations into detected threats and using customers’ security products to analyze, contain, and remediate threats in their environments
• Providing customers with thorough reports of the actions taken to ensure they understand what you did to clean up their environment and protect them from further damage
• Identifying effective response strategies to further enhance Red Canary’s customers’ security posture
• Actively engaging and collaborating with the Detection Engineering, Threat Hunting, Intel, and Product Management teams to develop new ways of performing timely remediation of identified threats
• Effectively working in a fast-paced, operational environment and successfully prioritizing important tasks
• Participating in an on-call rotation to provide 24x7 remediation

Threat Response Engineer

Marketing

• Creating and executing a field marketing strategy that drives demand generation, pipeline acceleration, brand awareness, net-new leads, and customer expansion with the ultimate goal of achieving closed won ACV
• Working cross functionally with Field and Marketing leadership as part of the Demand Generation organization to develop strategic pipe impacting programs, including regional in-person and virtual events
• Maintaining a strong feedback loop between sales and marketing, collaborating with field leaders and product marketing to turn messaging and content into realized value that drive revenue goals
• Rigorously tracking and monitoring how field marketing programming impacts opportunity generation, pipeline progression, regional top deals, ACV attainment, and other key data points through Salesforce
• Maintaining strong alignment with the growing field organization while developing scalable programs tied to key accounts and segments across North America

Senior Manager, Field Marketing

Threat Intelligence Specialist

• Identifying, scoping, and managing ongoing customer incidents, developing remediation plans, and augmenting the customer’s security gaps with the necessary skills and resources to improve their security maturity
• Partnering with the Detection Engineering, Intelligence, and Research teams to further investigate identified or emerging threats relevant to our customers
• Augmenting the automated detection of Red Canary’s technical stack with human driven hunting, to identify anomalous behaviors within customer environments, and using your hunting results to drive innovation of Red Canary’s detection capabilities
• Proactively mentoring other Threat Hunters by sharing knowledge, skills and experiences and helping them to grow and develop their own skills

Senior Threat Hunter

• Using Red Canary’s detection platform to analyze EDR telemetry, alerts, and log sources across several detection domains (Endpoint, Identity, SIEM, Cloud/SaaS, etc.)
• Publishing threats for customers using concisely-written communication while effectively conveying key and important indicators
• Researching coverage opportunities then creating new detectors, and tune existing ones.
• Improving the Detection Engineering workflow through orchestration & automation
• Providing mentorship to your peers and communicate effectively with others for efficient cross-team collaboration

Detection Engineer – 4th Shift

Sales Engineer

• Serving as technical expert working alongside Account Executives throughout the entire sales cycle
• Creating and delivering custom presentations/demos that capture the problems, solutions, and overall progress throughout the proof-of-value efforts journey
• Facilitating interactive, informative, and tailored proof-of-value efforts
• Maintaining a comprehensive understanding of the solution, encompassing both its technological aspects and its relevance to the overarching business challenges faced by Red Canary's prospective customers

Support Engineer

• Being on the front lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care. You'll use our established triage process to identify, categorize, and resolve complex issues with understanding of customer needs and concerns and deeper comprehension of product and issue relation.
• Communicating with customers clearly, concisely, and professionally, both written and verbal, and striving to educate customers in ticket responses to ensure that they are getting the most out of our products.
• Creating, updating, and sharing documentation based on troubleshooting and new solutions
• Working with Product Management and Engineering to identify, reproduce, inform on, and resolve defects.
• Participating in the team’s on call pager rotation, responding to operational incidents as needed.
• Owning the maintenance, upgrades, and performance of the hosted server fleet, while striving to minimize operational incidents.

Technical Support Engineer

• Being on the front lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care. You'll use our established triage process to identify, categorize, and resolve less complex issues
• Collaborating with other TSEs and teams by accurately escalating and assigning high-priority or more complex tickets, ensuring every issue reaches the right expert
• Striving to educate customers in ticket responses to ensure that they are getting the most out of our products
• Joining calls with customers independently to gather information, walk through issues, and connect with customer
• Communicating with customers clearly, concisely, and professionally in both written and verbal communications, while also maintaining case hygiene

Associate Technical Support Engineer – Eastern or Pacific Time

Software Engineer

• Leading a group of detection engineers to identify and investigate threats in endpoint, cloud and identity telemetry and create timely, quality, and practical threat detections
• Managing, mentoring, and coaching direct reports
• Defining and managing operational metrics for reporting to identify improvement opportunities
• Championing our security operations platform, working alongside other managers and peer teams to create change
• Building and maintaining relationships across security operations, community, support, and our customers to ensure the best possible customer experience
• Leading root cause analysis for investigative quality issues and directing next steps to address and prevent recurrence.

Manager, Detection Engineering

• Be the front line of our support team, ensuring every customer inquiry is properly reviewed and handled with care. You'll use our established triage process to identify, categorize, and resolve less complex issues.
• Complete any assigned tasks or projects related to the duties of a TSE intern

Technical Support Engineer – SkillBridge Intern

Full-stack Engineer

• Continuously shipping quality products by writing well organized, testable and scalable code
• Developing and launching new features and product enhancements as part of a Product team
• Providing technical leadership to others within the engineering organization by influencing, coaching and mentoring other engineers on the team in effective design patterns and software implementation through pairing, and code reviews
• Identifying critical process issues and work with engineering leadership to prioritize and mitigate them
• Supporting a large/complex product that operates in a 24x7 production environment, including an on call rotation
• Collaborating with Product Management and lead major feature design and implementation from concept to shipping
• Writing clear and concise documentation

Staff Software Engineer

• Working closely with our product engineering teams to set infrastructure standards to support our SaaS products
• Understanding and contributing to our cloud platforms, infrastructure automation, backend systems, and building and maintaining multi-cloud container environments using Kubernetes
• Encouraging a strong DevOps culture that prioritizes collaboration, automation and continuous improvement
• Maintaining and creating internal tooling for engineers to enable a consistent experience across product teams and make onboarding as efficient as possible
• Participating in an on call rotation within the Engineering department

Software Engineer – Infrastructure

Backend Engineer

• Continuously shipping quality product by writing well organized, testable and high performing code
• Addressing system and software bugs, developing product enhancements, and launching new features to scale within a Product Team construct
• Supporting products and applications that operate in a 24x7 production environment, including participating in an on call rotation
• Writing clear and concise documentation; share knowledge internally and across teams
• Helping identify technical risk and mitigation plans
• Collaborating with Product Management and Design teams taking small to medium features from concept to shipping as the sole programmer

Senior Software Engineer – Ruby/Rails

Revenue Operations

• Cultivating a deep understanding of our technology and platform, as well as the technical sales cycle including how we deliver demos and implement POVs, and support our customers
• Connecting with our Sales Engineering and CX teams to understand current knowledge base, gaps, and needs
• Working with technical sales and CX leaders, as well as stakeholders across the organization, to develop a holistic enablement program for technical sales personas
• Collaborating with our Enablement team, SE/CX teams, Product Marketing, and Product Managers to build material for both virtual and in-personal technical enablement learning
• Working with our Channel team to support ongoing technical enablement for our growing partner community
• Extending the technical enablement program to other personas at Red Canary

Senior Revenue Enablement Specialist

• Prospecting into large Fortune 1000 companies while running an efficient sales process
• Negotiate pricing and business terms with large commercial enterprises by selling value and return on investment (ROI)
• Handling existing customer expectations while expanding reach and depth into assigned territory
• Demonstrating exceptional resourcefulness and communications skills to lead business and technical presentations, demonstrations and conversations with C-level audiences across major accounts and partners
• Learning new and emerging technologies and remain current with information security news, techniques, and trends

Senior Enterprise Account Executive

Sales

• Defining territory sales goals with leadership team and implement processes, infrastructure and hiring to attain goals and quotas
• Hiring, leading and mentoring your team through weekly 1:1 and coaching to strategize and accurately forecast to upper management
• Collaborating with our Revenue Operations, Customer Success, ADR, Channel team and Marketing teams to optimize sales and customer satisfaction
• Building strategies and develop materials vital to accelerate customer acquisition
• Nurturing lasting business relationships with customers through consultative sales tactics and effective account management practices