Canary Red

Engineer

• Performing investigations into detected threats and using customers’ security products to analyze, contain, and remediate threats in their environments
• Providing customers with thorough reports of the actions taken to ensure they understand what you did to clean up their environment and protect them from further damage
• Identifying effective response strategies to further enhance Red Canary’s customers’ security posture
• Actively engaging and collaborating with the Detection Engineering, Threat Hunting, Intel, and Product Management teams to develop new ways of performing timely remediation of identified threats
• Lead team projects and mentor peers, while providing strategic insights, recommendations, and operational support for product improvement and overall team success
• Participating in an on-call rotation to provide 24x7 remediation

Senior Threat Response Engineer

Sales

• Defining territory sales goals with leadership team and implement processes, infrastructure and hiring to attain goals and quotas
• Hiring, leading and mentoring your team through weekly 1:1 and coaching to strategize and accurately forecast to the leadership team
• Collaborating with our Revenue Operations, Customer Success, SDR, Channel team and Marketing teams to optimize sales and customer satisfaction
• Building strategies and develop materials vital to accelerate customer acquisition
• Nurturing lasting business relationships with customers through consultative sales tactics and effective account management practices

Director, Sales – Central

Sales Engineer

• Coaching, enabling and empowering a team of experienced Sales Engineers to deliver against assigned goals
• Leading individual and team performance, ensuring that we are taking the necessary actions to maintain high levels of performance
• Strengthening the team by setting shared goals, information sharing, and establishing mentoring relationships
• Assessing gaps in evolving training needs and then create and implement programs to improve sales, product and technology skills of the Sales Engineering team
• Working to improve our sales methodology and processes effectively, including development of product presentations and demonstrations tailored to suit the level and nature of the audience

Sales Engineering Manager – West

Threat Intelligence Specialist

• Identifying, scoping, and managing ongoing customer incidents, developing remediation plans, and augmenting the customer’s security gaps with the necessary skills and resources to improve their security maturity
• Tailoring communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions
• Partnering with the Detection Engineering, Intelligence, and Research teams to further investigate identified or emerging threats relevant to our customers
• Augmenting the automated detection of Red Canary’s technical stack with human driven hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities

Threat Hunter

• Using Red Canary’s detection platform to analyze EDR telemetry, alerts, and log sources across several detection domains (Endpoint, Identity, SIEM, Cloud/SaaS, etc.)
• Publishing threats for customers using concisely-written communication while effectively conveying key and important indicators
• Researching coverage opportunities then creating new detectors, and tune existing ones.
• Improving the Detection Engineering workflow through orchestration & automation
• Providing mentorship to your peers and communicate effectively with others for efficient cross-team collaboration
• Help lead projects to improve the quality of life for both the customer and the CIRT

Senior Detection Engineer

• Utilizing Synapse and Storm Query Language for data modeling and analytic workflows while identifying opportunities for additional analytic solutions and contributing to automation and tool building in Synapse
• Investigating telemetry to identify new activity clusters based on analysis of malicious and suspicious behaviors and activity observed across our customer base
• Conducting open and closed source research to analyze threat patterns and trends and write actionable intelligence products to customers and the community to communicate TTPs, detection coverage, and remediation strategies
• Actively engaging with internal teams, external partners, customers, and the infosec community to share knowledge and enhance collaboration
• Validating Red Canary’s endpoint, cloud, and identity detection coverage against the continuously evolving threat landscape and identify unique or emerging threats to build detection coverage for. Recommending solutions to visibility gaps in telemetry and data sources.

Senior Intelligence Analyst – Capabilities Developer

• Utilizing Synapse and Storm Query Language for data modeling and analytic workflows to identify patterns and trends that can be disseminated to customers
• Investigating telemetry to identify new activity clusters based on analysis of malicious and suspicious behaviors and activity observed across our customer base
• Conducting open and closed source research to analyze threat patterns and trends, writing actionable intelligence products to customers and the community to communicate TTPs, detection coverage, and remediation strategies
• Actively engaging with internal teams, external partners, customers, and the infosec community to share knowledge and enhance collaboration
• Validating Red Canary’s endpoint, cloud, and identity detection coverage against the continuously evolving threat landscape and identify unique or emerging threats to build detection coverage for. Recommending solutions to visibility gaps in telemetry and data sources

Senior Intelligence Analyst

Events

• Managing at least one Strategic Events lead who will support national events (hosted and third party conferences)
• Setting clear goals and performance expectations, conducting regular performance evaluations and providing ongoing feedback and professional development opportunities to team members
• Owning a comprehensive national events (third party and hosted) strategy aligned with Red Canary's go-to-market strategy
• Rigorously track progress, using Tableau and Salesforce, to provide regular updates to leadership on pipeline creation, deal progression, ACV attainment, and other key data points associated with strategic event programs
• Planning and executing third-party national conferences, overseeing logistics, vendor selection, contract negotiation, budget management and on-site coordination – this includes collaborating with internal stakeholders to pre-book meetings with prospects customers and develop conference programs, speaker engagements, breakout sessions and networking activities to deliver exceptional attendee experiences
• Setting clear and measurable KPIs for each program, continuously iterate to surpass goals and create successful repeatable programs to scale; ensure best practices documentation is created and adhered to for reuse and scale

Manager, Strategic Events

Account Executive

• Managing the sales cycle from qualifying to closed won for new logo accounts
• Taking ownership of results as part of a hard-working team, by consistently meeting or exceeding territory sales goals
• Understanding customers’ business and technical challenges to determine their needs
• Showing dedication to building territory pipeline through prospecting into target companies and cultivating relationships with potential customers
• Providing support to customers during the sales process, ensuring questions are answered and alignment is built between business challenges and solutions

Commercial Account Executive

Customer Success Manager

• Developing strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention
• Maintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development.
• Delivering against quarterly OKRs and KPI targets

Customer Success Manager – Mid-Market

Manager

• Developing strategy, plan, and oversee execution of go-to-market (GTM) with focus channel partners
• Driving alignment of Red Canary and partner GTM initiatives that results in joint business successes
• Implementing and managing co-sales and co-marketing initiatives as a core focus of your GTM plan, including leading engagement and coordination between Red Canary and Partner sales and marketing resources
• Tracking and regularly reporting on success metrics, including deal registration, pipeline, and revenue
• Understanding and supporting field opportunities in the region and connecting them with partner resources to support deal closure

Regional Channel Manager, Florida/Texas

• Prospecting into large fortune 1000 companies while running an efficient sales process
• Negotiating pricing and business terms with large commercial enterprises by selling value and return on investment
• Handling existing customer expectations while expanding reach and depth into assigned territory
• Demonstrating exceptional resourcefulness and communications skills to lead business and technical presentations, demonstrations and conversations with C-level audiences across major accounts and partners
• Learning new and emerging technologies and remain current with information security news, techniques, and trends

Enterprise Account Executive

• Performing investigations into detected threats and using customers’ security products to analyze, contain, and remediate threats in their environments
• Providing customers with thorough reports of the actions taken to ensure they understand what you did to clean up their environment and protect them from further damage
• Identifying effective response strategies to further enhance Red Canary’s customers’ security posture
• Actively engaging and collaborating with the Detection Engineering, Threat Hunting, Intel, and Product Management teams to develop new ways of performing timely remediation of identified threats
• Effectively working in a fast-paced, operational environment and successfully prioritizing important tasks
• Participating in an on-call rotation to provide 24x7 remediation

Threat Response Engineer

Marketing

• Creating and executing a field marketing strategy that drives demand generation, pipeline acceleration, brand awareness, net-new leads, and customer expansion with the ultimate goal of achieving closed won ACV
• Working cross functionally with Field and Marketing leadership as part of the Demand Generation organization to develop strategic pipe impacting programs, including regional in-person and virtual events
• Maintaining a strong feedback loop between sales and marketing, collaborating with field leaders and product marketing to turn messaging and content into realized value that drive revenue goals
• Rigorously tracking and monitoring how field marketing programming impacts opportunity generation, pipeline progression, regional top deals, ACV attainment, and other key data points through Salesforce
• Maintaining strong alignment with the growing field organization while developing scalable programs tied to key accounts and segments across North America