Canals

Solutions Engineer – Integrations

Canals

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

ERPSQL

About the role

  • Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.
  • Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.
  • Investigate and resolve integration and data issues using APIs, SQL, and platform logs.
  • Collaborate closely with Engineering to debug, escalate, and document technical issues.
  • Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.
  • Provide light support coverage via email or chat for technical troubleshooting.
  • Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

Requirements

  • Strong understanding of APIs and how they work
  • Comfortable with SQL and basic database configurations
  • Excellent communication skills and ability to explain technical concepts to non-technical users
  • Experience in a customer-facing technical or implementation role
  • Highly organized and collaborative; thrives in a cross-functional environment
  • Bonus Points: You've worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.
  • You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.
  • You've worked directly with APIs (testing endpoints, building integrations, or connecting systems).
  • You have project management experience managing timelines and deliverables across multiple customers.
  • You've worked in early-stage startups and helped define technical processes from scratch.
  • You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).
Benefits
  • We're profitable: stability without the chaos of venture pivots.
  • Real-world impact: your work improves global supply chains, saving customers time and reducing waste.
  • Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
  • Culture of ownership: moving fast while putting quality first.
  • Remote-first, flexible work environment across North and South America.
  • Stellar product-market fit with tons of customer love.
  • All star team with diverse backgrounds to collaborate with and learn from.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIsSQLdatabase configurationstechnical troubleshootingintegrationdata issuesinternal tools creationtechnical documentationproject managementdata integrations
Soft skills
communication skillscollaborationorganizational skillscustomer-facing experienceability to explain technical conceptscross-functional teamworkproblem-solvingcustomer supportstakeholder managementadaptability