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CANAL+ Polska

Work-Study – Customer Experience Assistant

CANAL+ Polska

Assistant Client Experience improving customer satisfaction by managing projects and analyzing performance at CANAL+. Work with a dynamic international team to enhance client relations using innovative tools.

Posted 7/25/2026internshipIssy-les-Moulineaux • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and proficiency in Microsoft Office 365, with a focus on improving customer satisfaction and optimizing operational workloads. Capable of producing detailed analyses and effectively communicating findings in both written and spoken English.

Highest-signal resume keywords
Project ManagementStrong Numerical SkillsMicrosoft Office 365 ProficiencyInterest in Digital TechnologiesEnglish Level C1

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Analytical SkillsPerformance AnalysisBudget AnalysisProfitability AnalysisCustomer Journey MappingSelf-Service ImprovementAI Tools Support
Soft Skills
Interpersonal SkillsTeam PlayerOrganizedAutonomousProactive
Industry Keywords
Customer SatisfactionOperational Workload OptimizationInternational Environments

About the role

Key responsibilities & impact
  • Improve customer satisfaction by mapping pain points and streamlining the customer journey.
  • Project management.
  • Analyze performance, budgets, investments and profitability.
  • Contribute to increasing customer self-service (self-care) in the customer relationship.
  • Support improvements in the use of AI.
  • Optimize the team’s operational workload.
  • Support team members.
  • Produce analyses and lead presentation of findings.
  • Create, maintain and distribute information, briefing and training materials.
  • Be proactive and propose improvements.

Requirements

What you’ll need
  • Currently studying at Master’s level (Bac+4/5) at a Business School, Engineering School, IEP or University.
  • Strong numerical skills, rigorous, analytical and able to synthesize information.
  • Proficient with Microsoft Office 365.
  • Good interpersonal skills and a team player.
  • Responsive, organized, committed and autonomous.
  • Strong interest in digital technologies and AI tools.
  • Interest in international environments.
  • English level C1, comfortable in both written and spoken communication.

Benefits

Comp & perks
  • A CANAL+ subscription to explore our content.
  • The “CANAL+ STUDENT CLUB” experience: onboarding, studio visits, career coaching, afterworks, and more.
  • Opportunities to attend shows, conferences and many other events.
  • Profit-sharing and incentive schemes.
  • Leave: statutory paid leave (including 5 study/revision days) plus 1 day per quarter provided by the CANAL+ Group.
  • Access to the CSE (employee representative committee) from day one.
  • Typical benefits: company cafeteria or meal vouchers, sustainable mobility allowance, etc.
  • Some benefits subject to manager approval.