Dynamics 365 CRM Lead

Canadian Solar Inc.

Dynamics 365 CRM Solution Lead at Canadian Solar managing CRM implementations across North America. Collaborating with internal stakeholders and external consultants to define and deliver effective CRM-centric solutions.

Posted 6/6/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$100,000 - CA$140,000 per yearWebsite

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
Develop core enablement artifacts such as training materials, process documentation, and user training support
Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Requirements

What you’ll need

Educational background in Information Technology, or a related discipline
At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
Experience building integrations/interfaces with other systems using APIs
Strong communication and stakeholder management skills (able to translate business needs into system configuration)
Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies

Benefits

Comp & perks

Various flexible work options to support employees' well-being
Training programs and promotional opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Dynamics 365 CRMCRM implementationdata migrationETLELTAPI integrationsagile methodologiesreporting outputsPower BIsolution architecture

Soft Skills

communicationstakeholder managementrelationship buildingproject managementgovernance practicesdecision makingdocumentationtraining supporttesting strategyprocess flow definition

Certifications

Information Technology degree