Canadian Solar Inc.

Customer Service Engineer

Canadian Solar Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • 1st level customer contact for all after-sales technical inquiries, troubleshooting and warranty related topics
  • Handle customer complaints, coordinate replacements and ensure timely issue resolution to maintain high customer satisfaction
  • Conduct customer training and technical webinars related to product usage, maintenance and troubleshooting
  • Provide support for system commissioning, remote diagnostics and post-installation guidance
  • Collaborate closely with Product Management, Technical Support and Engineering teams to resolve escalated issues and communicate customer feedback
  • Use PV simulation and monitoring tools (e.g. PVSys, monitoring platforms) to analyze system performance and provide insights to customers post-installation
  • Ensure technical accuracy and customer alignment in SLAs and warranty documentation
  • Build & maintain trusted professional relationships with installers, service partners and end customers
  • Support onsite installation / commissioning, especially during first time installations (travel required up to 20%)
  • Support product rollouts from a service-readiness perspective, ensuring documentation and service processes are in place
  • Contribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product Management
  • Develop and maintain internal knowledge base content for efficient issue resolution by the support team
  • Gather field feedback on product reliability, installation challenges, and performance for continuous product improvement
  • Ensure compliance with applicable codes, safety standards, and certification requirements in after-sales processes
  • Act as the voice of the customer internally, advocating for improvements based on real-world usage and support cases
  • Proactive, results-driven with a pragmatic mindset and strong sense of urgency. Hands-on approach, down-to-earth mentality, and ability to work autonomously under pressure. Excellent interpersonal and communication skills, with the ability to engage effectively across all organizational levels, including executive management in an international environment.

Requirements

  • Bachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plus
  • Minimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector
  • Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset
  • Strong analytical and technical problem-solving skills
  • Ability to explain complex technical topics in a clear and customer-friendly manner
  • Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies
  • High customer orientation with excellent communication skills across various customer types (installers, homeowners, O&M providers)
  • Valid driver's license required
  • Fluent English, additional languages are a plus.
Benefits
  • Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
  • Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
  • Individual professional development programs, training, and workshops
  • Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
  • Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical customer servicetechnical supportfield servicePV system installationbattery system installationcommissioningdiagnosticsanalytical problem-solvingtechnical documentationcustomer training
Soft skills
customer orientationcommunication skillsinterpersonal skillsproblem-solvingcollaborationproactive mindsetresults-drivenability to work autonomouslyability to work under pressureadvocacy for customer feedback
Certifications
Bachelor's degree in Electrical EngineeringMaster’s degree in related fieldvalid driver's license