CanadaHelps

Product Manager

• Set and own the product and journey experience strategy, roadmap and portfolio priorities, aligned to CanadaHelps’ mission, revenue and impact goals.
• As owning Experience, we want to ensure that the product is not just functional, but also drives customer engagement and advocacy.
• Own product performance and KPIs and report progress to the CEO and Board as required.
• Lead, mentor and scale a multidisciplinary organization (product management, UX/design, user research and product operations), including hiring, career development and organizational design.
• Manage product investment decisions, budgets and resource allocation; partner with Finance and CEO on business cases and prioritization.
• Drive cross-functional alignment with Technology, Marketing, Customer Success, and Operations to deliver integrated, secure, accessible and compliant digital experiences.
• Champion user research, inclusive design, accessibility (AODA), privacy-first practices and evidence-based experimentation to continually improve outcomes for donors, charities and partners.
• Define and translate complex technical and data capabilities into product decisions; partner with CTO and leaders on architecture, data governance and operations on feasibility and trade-offs.
• Promote a culture of innovation, experimentation, and continuous learning.
• Stay informed about industry trends, emerging technologies, and best practices.
• Ensure product risk management, security, accessibility and compliance with relevant regulations and standards.

VP of Product – Experience