Canada Life

Manager

• Provide expertise, oversight, and guidance to the team on the management of claims including: benefit entitlement decisions assessment of referral to internal and external service providers management of claims expenses assessment and creation of return to work plans claim management.
• Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development).
• Provide leadership and coaching of organizational skills and prioritization in order to help staff achieve individual, team and office performance goals.
• Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups, and teams, while handling the challenges of a changing environment.
• Effectively articulate ideas and directions to staff to promote trust, commitment, and motivation.
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to your intended audience.
• Gathering and analyzing information to anticipate and recognize problems and opportunities, create and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors.
• Building strong business relationships with plan sponsors and internal customers.
• Handling appeals and escalated complaints to resolution.

Team Manager, Disability Management Services

Bilingual

• Sorting, screening and entering of incoming mail, including fax and emails on the Claims Tracking System.
• Customer service and handling phone calls and emails as the main contact for the claims department.
• Setting up new claims.
• Picking up and sorting benefit and medfee cheques and putting them in proper envelopes.
• Handling letters regarding our stale-dated cheques.

Claims Assistant, Bilingual

• Proactively communicate with clients
• Provide advisory services and account/policy updates
• Ensure compliance with regulatory standards
• Increase client engagement to achieve centre objectives
• Promote the use of client portals and electronic delivery

Bilingual Financial Services Representative

Sales

• Prepare quotes and presentations via in-house software and Microsoft Office suite tools
• Package and email annual renewals to advisors on behalf of Account Executives
• Underwrite and price new groups and amendments
• Work collaboratively with Group Benefit Analysts and Account Managers to deliver Canada Life products to the market
• Act as a liaison between our office and advisors to investigate and gather missing information

Sales Support Associate

Financial Planning and Analysis

• Proactively contact clients and answer inquiries
• Provide advice and policy maintenance services
• Maintain a compliant practice
• Gather and analyze customer insights
• Educate customers about products and services

Financial Services Representative, Bilingual

Full-stack Engineer

• Lead SAP Basis administration across multiple landscapes, ensuring system health and compliance
• Install, configure, and maintain SAP HANA-based systems and S/4HANA environments in cloud platforms
• Perform upgrades, support stacks, system copies, and implement performance tuning
• Monitor and administer databases that support the SAP systems
• Drive automation of operational processes and continuous integration/delivery models using Infrastructure-as-Code principles
• Collaborate with architecture and portfolio leaders to transition legacy services to modern stacks aligned with SAP BTP
• Ensure compliance with cybersecurity, data security, and regulatory standards
• Act as a point of contact for internal audits and oversee remediation plans
• Mentor and guide team members in technical competency and engineering mindset

Senior Engineering Specialist – SAP Basis

Administration

• Manage all incoming creditor initial claims and requests via fax, phone, and email
• Ensure claim contents are complete for assessment
• Identify new and recurring creditor claims
• Record incoming mail and distribute tasks to National Claims Staff
• Assist with sorting and mailing claim cheques and letters
• Send daily requests to creditors and claimants for necessary documentation

Disability Claims Administrator, Creditor – 12 month contract

Analyst

• Renewal Processing: Ensure and validate that the appropriate manual rate is produced in ARC for more complex renewals
• Client Service & Addressing Field Inquiries: Effectively and clearly explains and articulates logic and rationale to support and address escalations about the renewal to Field partners
• Continuous Improvement: Identify opportunities for process enhancements

Small Group Renewal Analyst

Operations

• Processing complex transactions to mutual fund accounts
• Reviewing transactions entered by advisors
• Communicating with advisors' requirements to turn "not in good order" trades into "in good order" trades
• Understanding the mutual fund industry, regulatory guidelines, Quadrus and fund company business processes
• Tracking and reporting activity
• Meeting service standards to minimize financial impact

Senior Operations Associate – 6 Month Contract

Business Analyst

• Oversee design and improvements to Market Insights dashboards for Wealth and Insurance, leveraging tools like Power BI
• Take ownership of market insights projects, from stakeholder collaboration to presenting findings and recommendations
• Deliver monthly wealth and quarterly market share reports with analysis and context, along with other standard reporting requirements
• Monitor and share relevant market intelligence through weekly bulletins, including commentary on trends and implications
• Maintain a comprehensive and accessible repository of competitor and market activity
• Support competitive and market initiatives through ad hoc deep dives and proactive insight generation

Senior Market Insights Analyst

• Actively participate in the creation of project documentation including business cases, decision requests, cost benefit analysis etc.
• Identify continuous improvement opportunities, find efficiencies and implementation strategy.
• Drive stakeholder engagement by facilitating workshops and interviews to identify and document business needs.
• Collaborate with technology stakeholders to ensure understanding of the business requirements, use cases and business designs and obtain sign off.
• Support Learning and Development with the development of internal training material.

Senior Business Analyst

• Managing a fluctuating caseload of new and ongoing disability cases
• Providing excellent customer service during case management
• Liaising with medical and legal professionals on claims assessment
• Reviewing group policies for policy wording and interpretation

Case Manager, Creditor

Administrative Assistant

• Paying invoices and managing incoming phone call inquiries
• Opening, sorting and preparing incoming mail
• Scanning mail into the document imaging system and setting tasks for team members
• Creating and mailing correspondence to employees, clients, and service providers
• Maintaining employee and client information in systems, including banking info and contact details
• Investigating and resending returned mail
• Managing distribution of files from the Records Centre
• Other administrative duties as assigned

Administrative Assistant – 12 Month Contract

Designer

• Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives
• Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes
• Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision
• Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments
• Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other design artifacts
• Act as a key point person between lines of business and digital teams, ensuring clear communications from problem identification through implementation of tactics
• Advocate on behalf of an outside-in, customer-first perspective for Canada Life’s digital ecosystem
• Act as an internal thought leader and change agent on matters related to design, strategy, and product management

Design Strategist

Systems Engineer

• Leading and orchestrating overall analysis, scoping, estimating and planning for large or complex initiatives
• Ensures solutions and configurations meet business requirements
• Defining business problems/opportunities and performing benefit analysis
• Develops and validates solution design with business stakeholders
• Partners with the QA team to ensure test strategies align with the business requirements
• Performs functional testing of system enhancements
• Partners with product owners to develop technical requirements and specifications
• Provides leadership by fostering and mentoring an inspiring team environment