Canada Life

Bilingual

• Provide customer service and manage benefits administration
• Coordinate annual re-enrollment activities for the à la carte plan
• Provide technical support and establish procedures with clients
• Participate in the implementation of new clients' benefit plans

Client Benefits Specialist, Bilingual

Analyst

• Be accountable for the delivery of regular and ad-hoc claims reports for Workplace Solutions customers
• Execute on existing reporting processes to ensure timely and accurate production of claims reporting
• Refine existing client reporting templates and reporting processes to meet evolving customer needs
• Use data to tell a story; draw the 'so what?' out of the analysis to ensure meaningful insights are delivered to customers
• Effective communication with a wide range of stakeholders at multiple levels of the business
• Ongoing support of existing and newly developed models
• Support and resolution of customer inquiries regarding the Experience and Claims section on GroupNet for Plan Administration
• Help foster a data-driven, customer-centric environment

Senior Analyst

Product Designer

• Bring our brand to life through visual storytelling by designing high-fidelity prototypes, UI elements, and polished visual assets that align with our design system.
• Create iconography, illustrations, infographics, and data visualizations that reflect and reinforce our brand identity.
• Author visual content in CMS platforms.
• Ensure visual consistency and accessibility across all digital touchpoints, with a strong focus on AODA and WCAG compliance.
• Collaborate with cross-functional teams – including UX, Content, Strategy, Motion, Marketing, and Front-End Development – to deliver on brand design solutions.
• Create impactful presentations that simplify complex concepts and engage diverse audiences.
• Present design concepts to peers and Senior Visual UI Designers.
• Embrace feedback and implement changes efficiently and effectively.
• Stay curious and engaged with emerging visual design and industry trends and actively share insights with the team.
• Balance big-picture thinking with attention to detail in every aspect of your work.

Visual/UI Designer

Accountant

• Responsible for providing oversight in our daily procedures and activities.
• Prepare monthly/quarterly reporting, including audit requests.
• Provide support for manual and automated trading processes.
• Responsible for oversight and analysis of the daily pricing and fund valuation process.
• Support staff in problem solving and development.
• Participate in process improvement initiatives and departmental projects.
• Other general or department wide tasks as assigned.

Senior Fund Accountant

• Establish and maintain strong relationships with plan sponsors and consulting firms
• Develop and implement business plans to achieve annual sales targets
• Manage the sales process from the request for proposal through to the presentation
• Provide guidance on best practices throughout the business implementation process
• Promote additional products and services to consultants and plan sponsors

Account Manager, Group Retirement Services – Bilingual

Account Executive

• Build and foster strong relationships with national consulting houses and plan sponsors
• Develop and implement business plans to achieve annual sales targets
• Manage the sales process, from RFP to finalist presentation
• Lead consultants, plan sponsors, and client relationship staff through business implementation process
• Promote additional products and services to enhance retention and plan member experience

Bilingual Account Executive, Group Retirement Savings

IT Support

• Provide support and benefits administration services to clients
• Act as a liaison between outsourced clients and the organization
• Coordinate annual flexible plan re-enrolment activities
• Provide business and technical support to clients
• Establish administrative processes and procedures with clients
• Deal with client management and IS groups
• Participate in new client implementations and business process improvements
• Gather client requirements for payroll, HRIS electronic feeds, and reporting needs
• Train resources for new client start-up and annual re-enrolments

Bilingual – Client Benefit Specialist

• Provide guidance to employees on benefit and coverage questions
• Provide telephone support to clients regarding GroupNet
• Respond to inquiries by email
• Assist with updating employee membership data

Customer Service Representative, Bilingual

Business Analyst

• Actively participate in the creation of project business cases, including cost benefit analysis
• Contribute to successful project completion within budget and on time by identifying risks and recommending mitigation strategies
• Support the critical maintenance of our disability systems by troubleshooting complex systems issues
• Drive stakeholder engagement by facilitating workshops and interviews to identify and document business needs
• Collaborate with technology stakeholders to ensure understanding of the business requirements and obtain sign-off
• Develop and demonstrate subject-matter expertise in our disability systems
• Create and evaluate test plans and outcomes
• Present recommendations to senior leaders in the organization
• Lead resources on larger projects that may include developing formal project plans

Senior Business Analyst, Disability Operations

Sales

• Work closely with the outside wholesaler (Regional Sales Manager) and inside wholesaler (Regional Sales Representative)
• Managing activity for the territory
• Clearing the path & support on wholesale opportunities by sorting, prioritizing and responding to incoming advisor inquiries and follow up with key contacts to maintain advisor confidence in sales process
• Reporting on Salesforce opportunities, segmentation & activity management and in COGNOS reporting on sales results
• Preparing for special events and campaigns
• Implementing operational and sales support tactics
• Facilitating weekly team meetings with a prepared agenda to elicit collaboration and efficiency within territory
• Ensuring data integrity by inputting and maintaining advisor related information in CRM database, Salesforce, as changes are required
• Providing general administrative support
• Participate and attend sales conferences and meetings

Regional Sales Associate

ServiceNow

• Establishes and monitors day-to-day workload priorities
• Mentors and provides direction to staff
• Serves as an escalation point for data and operational issues
• Participates in projects relating to Asset and Configuration Management
• Supports leadership in the implementation of the CMDB
• Educates stakeholders and promotes the adoption of Service Configuration Management practices
• Reconciles CMDB data when exceptions are noted
• Resolves CI duplicates within the CMDB
• Performs CMDB audits to ensure data completeness and quality
• Creates and maintains Service Mappings

Senior Configuration Management Technical Lead – ServiceNOW

Customer Support

• Administer payroll setup for advisor
• Manage and process various pay arrangements, including rate adjustments and compensation changes
• Maintain and administer deductions in compliance with company policies and government regulations
• Perform calculations and manual adjustments within payroll systems as needed
• Investigate payroll requests and process adjustments accurately and efficiently
• Respond to inquiries from Field regarding pay, deduction and payment status
• Manage day-to-day work distribution through shared mailboxes - Outlook and OnBase
• Provide support and guidance to advisors and management
• Perform other administrative tasks as required to support corporate initiatives
• Prepare, maintain and distribute reports related to advisors compensation and loan program

Advisor, Compensation and Support Specialist

Manager

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Disability Case Manager

Product Manager

• Define and own the platform vision and roadmap for Contact Centre, Knowledge & Content Management and Decision & Content Generation, ensuring alignment with enterprise priorities.
• Collaborate across the organization to leverage reusable capabilities and deliver scalable solutions.
• Translate strategy into actionable plans, including backlog prioritization, feature breakdown, and release management.
• Lead end-to-end delivery, from concept through adoption and value realization, ensuring operational excellence and continuous improvement.
• Mentor and develop a high-performing team, fostering a culture of innovation, accountability, and collaboration.

Director, Platform Product Owner

• Define and own the platform vision and roadmap for IDP, Workflow, and Automation.
• Collaborate across the organization to leverage reusable capabilities and deliver scalable solutions.
• Champion customer-centric design, using data-driven insights and usability feedback to guide decisions.
• Mentor and develop a high-performing team, fostering innovation.