Canada Life

Director

• Provide strategic leadership and operational oversight for Disability Management Services Offices (DMSOs)
• Ensure high standards of disability claims adjudication and case management are consistently achieved
• Lead the implementation and execution of best practices across the DMSO
• Oversee the delivery of the Disability Intervention Services program
• Monitor and manage operational metrics including productivity, service quality, speed, and claims cost
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency
• Provide leadership, coaching, and performance management to the DMSO team
• Partner with internal teams to support client relationships and service delivery
• Manage financial risk through oversight of claims cost and reserve reporting
• Represent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced service
• Participate in national projects and pilots aimed at improving disability management practices and customer value

Director, Disability Management Services

Insurance

• Assurer un leadership stratégique et une supervision opérationnelle
• Veiller à la conformité des normes de service
• Stimuler le rendement des BGAI
• Collaborer avec les équipes internes
• Gérer le risque financier

Director, Disability Management Services

Directrice générale – Bureaux de gestion de l'assurance invalidité