Manager, Case Management Services
CAN Community Health
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Arizona, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services.
- Ensures patient access to essential medications, medical care, and support services.
- Manage CAN Community Health’s Ryan White Case Management program across multiple locations.
- Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.
- Establish, evaluate, review, and/or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.
- Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.
- Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.
- Assure appropriate distribution of workload among the above.
- Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling/rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.
- Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.
- Provide input to CAN Leaders concerning Staff Performance Reviews.
- Assure coordination of client services with other CAN departments.
- Report any staff performance issues or patient complaints to CAN leadership for appropriate action.
- Provide reports, invoices, and other documentation to the Sr. Director of Grants Management.
- Participate in the completion of quality assurance and quality improvement plans across multiple locations as directed by Ryan White grant guidance.
- Participate in local HIV planning activities including Ryan White Planning Council and/or its subcommittees.
- Oversee and coordinate with peer navigators, work with support groups, identification of patients lost-to-care, and other outreach.
- Assure that staff utilize the proper database program to accurately document all client encounters and services for clients and complete CAN billing sheets.
- Comply with all Bureau of HIV/AIDS eligibility and case management requirements, as well as keep up to date with program changes.
- Ensure integrity of case records through an audit review process.
- Promotes and practices CAN Community Health, Inc.’s mission and values and follows its policies and procedures.
- Ensures confidentiality is maintained by Ryan White funded staff regarding patient/client information in accordance with HIPAA, professional and departmental standards.
- Cross trains for effective client service and team participation.
- Practice safety, environmental and/or infection control methods.
- Participate in professional development activities to enhance knowledge and skills of HIV/AIDS and patient care programs to continually improve client services.
- Utilize resources and supplies in a cost-effective manner.
- Maintain professional, respectful and courteous relationships with clients, staff and visitors.
Requirements
- Bachelor’s degree in social services from an accredited school or equivalent years of case management/supervisory experience
- HIV prevention/intervention experience
- Ryan White eligibility, operations and case management training
- Basic Annual Safety Training, and Confidentiality Training
- Knowledge of Ryan White eligibility requirements, guidelines and manuals
- Knowledge of Social Security, Medicare and Medicaid eligibility and enrollment procedures
- Familiarity with state health and human service programs
- Familiarity with confidentiality requirements for handling client information
Benefits
- competitive pay with a bonus plan
- premiere benefits package
- retirement plan with a generous company matching contribution
- good quality of life with an excellent daytime schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementpatient advocacybillingreportingquality assurancequality improvementtrainingenrollment proceduresconfidentiality requirementsHIV prevention/intervention
Soft skills
mentoringsupervisioncommunicationteam coordinationproblem-solvinginterpersonal skillsorganizational skillsleadershipconflict resolutionprofessionalism
Certifications
Bachelor’s degree in social servicesRyan White case management trainingBasic Annual Safety TrainingConfidentiality Training