Bilingual Help Desk Technician

CampusWorks, Inc.

Bilingual Helpdesk Technician providing first-tier support to the campus community at CampusWorks. Responsible for diagnosing technical issues and ensuring a seamless experience for users in a remote setup.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner.
Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles.
Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system.
Creates accurate and detailed tickets based on every customer encounter.

Requirements

What you’ll need

High school diploma or equivalent.
A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
Written and spoken Spanish and English fluency.
Ability to quickly diagnose and resolve technical issues.
Strong problem-solving and critical-thinking skills.
Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.

Benefits

Comp & perks

This position offers an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills.
Bilingual in English/Spanish is required.
Location: Remote, M-F 9 a.m.-6 p.m. PST hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier 1 supporttroubleshootingpassword resetsaccount managementpersonal computer hardwaresoftwareperipheralsserversprintersaudiovisual technology

Soft Skills

problem-solvingcritical-thinkingcommunicationtime managementadaptability