Director of Operations

Campus

Director of Operations at Campus focusing on operational processes for Financial Aid. Partnering with leadership to enhance student experiences and streamline services in a hybrid environment.

Posted 6/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $140,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly.
Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
Improve workflows and design scalable processes that increase efficiency and quality.
Create and maintain SOPs that keep cross-functional teams (Admissions, Registrar, Student Success, Financial Aid, Product, etc.) aligned and consistent in how student-facing processes are executed.
Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
Flex into new operational areas over time as Campus continues to scale.

Requirements

What you’ll need

8+ years of progressive operations leadership experience, with a track record of improving or building processes in complex organizations.
Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
Experience implementing technology-driven process improvements.
Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.
Bachelor’s degree required; advanced degree a plus.

Benefits

Comp & perks

Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations leadershipprocess improvementproject managementanalytical skillsperformance metricsSOP creationresource planningtechnology-driven process improvementsworkflow designcompliance

Soft Skills

people managementcoachingmentoringproblem-solvingcommunicationstakeholder managementinspiring teamsjuggling prioritiesbias toward actioncontinuous improvement

Certifications

Bachelor's degreeadvanced degree