Assistant General Manager
Campus Life & Style
full-time
Posted on:
Location Type: Office
Location: Harrisonburg • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
- Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
- Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
- Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
- Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Perform lease processing and administration, to ensure accuracy of property management software.
- Perform regular audits of property management software and leases as needed.
- Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
- Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
- Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
- Manage promotional material and property incentives meeting marketing and concession budget.
- Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
- Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
Requirements
- A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
Benefits
- Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementlease processingbudget managementauditingcollections managementcustomer experience managementrevenue improvementcost controlmarket analysisutility billing
Soft skills
leadershipcoachingteam developmentcommunicationcustomer relationsproblem-solvingorganizational skillsinspirationconflict resolutionemployee retention
Certifications
Bachelor's degree