Client Support Representative
CampMinder
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $47,500 per year
About the role
- Deepen and broaden your understanding of the Campminder platform. We’ve developed a comprehensive, 3-week training to ignite your career here
- Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
- Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
- Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)
Requirements
- Has thrived in a role where they directly supported clients for the majority of the day
- Understands when it’s time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
- Seeks out opportunities to help others
- Is often the “go-to” friend for technology help because they quickly learn new software/technology and teach it to others
- Is able to rapidly think through and solve complex problems
- Is able to teach and explain processes clearly and efficiently on the phone and in writing
- Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
- Proactively looks for more ways to add value, contribute, and keep learning
Benefits
- Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
- Ability to choose where you work - remotely, in the office, or a mix!
- A variety of resources to support mental health and emotional well-being
- 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
- 401(k) with 4% company matching
- Trust-Based (flexible) PTO (and yes, we use it!)
- $600/year wellness allowance
- Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationempathyattention to detailproblem solvingteachingurgencyproactivityadaptabilitycollaborationcustomer support