Seasonal Support Representative
CampMinder
part-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $20 per hour
About the role
- Corresponding with camp staff and parents via email and phone
- Triaging calls and tickets
- Escalating cases or system errors through appropriate channels
- Troubleshooting within the Campminder system database and the Campanion mobile application
- Processing payments and refunds through the Campminder system
- Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms
Requirements
- An innate desire to be of service to others
- Excellent written and verbal communication skills
- Strong critical thinking and multitasking skills
- An eagerness to quickly learn and engage with our robust software
- Excitement to successfully collaborate with a team and also problem-solve independently
- Attention to detail and accuracy
- Some prior experience in a fast-paced and high-volume customer support role
- Empathy and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
- Willing to work a consistent 40 hours per week for the duration of the summer, either 7a-3:30p MT M-F or 9a-5:30p MT M-F
Benefits
- Exposure to aspects of a tech company including client relations, product/engineering, communications, and business development
- Opportunity to showcase your skills firsthand for potential future openings with Campminder
- Join a joyful, team-oriented environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingpayment processingrefund processing
Soft Skills
communication skillscritical thinkingmultitaskingteam collaborationproblem-solvingattention to detailempathydiplomacy