Sales Director, Contact Centers
Camping World
full-time
Posted on:
Location Type: Office
Location: Englewood • Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $119,175 - $173,880 per year
Job Level
Lead
About the role
- Lead and develop the ESP Customer Service Department, ensuring exceptional customer satisfaction and retention.
- Own the overall inside sales performance for ESP products, including insurance-backed and non-insurance service programs.
- Develop and execute a comprehensive sales strategy to exceed revenue and conversion goals.
- Demonstrate expertise in and champion CRM adoption.
- Partner with marketing to align inbound lead generation with sales capacity and goals.
- Implement quality assurance programs and training to enhance first-call resolution and overall customer experience.
- Establish performance benchmarks for speed-to-lead, contact rates, and appointment conversions.
- Lead, coach, and scale a team of sales managers, SDR leaders, and customer service supervisors.
- Collaborate with Operations and Compliance to address escalations, process improvements, and policy adherence.
Requirements
- 10+ years of progressive sales leadership experience
- At least 5 years leading inside sales or call center teams
- Proven track record of exceeding multi-million-dollar revenue and customer satisfaction goals in a high-volume environment
- Experience managing both sales and customer service teams preferred
- Deep understanding of extended service plans or insurance-related products
- P&C License is strongly preferred but not required (commitment to earn P&C License within first 180 days is required)
- Strong data-driven leadership style with hands-on experience in Salesforce preferred
- Excellent communication, motivational, and change-management skills
- Secondary College Education is preferred
- Travel up to 25% of the time required
Benefits
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave (if eligibility is met)
- Tuition Reimbursement (if eligibility is met)
- On the job training opportunities
- Comprehensive benefit package including medical, dental, vision and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategycustomer satisfactionrevenue goalsconversion goalsquality assurancefirst-call resolutionperformance benchmarksinside salescall center managementdata-driven leadership
Soft skills
communicationmotivational skillschange managementcoachingteam leadershipcollaborationproblem-solvingcustomer servicetrainingprocess improvement
Certifications
P&C License