Customer Success Manager

CAMP Systems International, Inc.

Customer Success Manager at Avinode Group ensuring customer value and driving adoption of the products. Managing customer relationships and advocating for their success.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts.
Drive product adoption, user engagement, and business value across your portfolio.
Proactively manage customer health and create action plans to mitigate churn risk.
Collaborate closely with Account Managers to support renewals and uncover expansion opportunities.
Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals.

Requirements

What you’ll need

2+ years of experience in Customer Success in a B2B SaaS environment
Experience working with segmented customers, including longtail or digital-first success models
Familiarity with Customer Success software (e.g., ChurnZero, Gainsight, Totango) is a plus
Must be fluent in English

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities
Remote work options
Team gatherings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessB2B SaaSproduct adoptionuser engagementchurn risk mitigationaction planning

Soft Skills

strategic partnershipadvisory skillsadvocacycollaborationcustomer education