Strategic Accounts Manager

Camp Strategy

Strategic Accounts Manager responsible for managing strategic customer relationships and driving revenue growth at Campspot. Collaborating with teams to enhance customer satisfaction and account performance.

Posted 5/13/2026full-timeRemote • Colorado, Illinois, Massachusetts, Missouri, New Hampshire, New York, North Carolina, Oregon, Texas, Utah, Vermont, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for our strategic customers.
Develop a deep understanding of each customer's business, goals, and challenges.
Build and maintain strong, long-lasting relationships with key stakeholders.
Proactively address customer inquiries, issues, and concerns.
Collaborate with cross-functional teams to deliver exceptional service and support.
Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
Identify opportunities for upselling and cross-selling Campspot's products and services.
Develop and execute account-specific growth strategies.
Meet or exceed revenue targets and KPIs for assigned accounts.
Work with customers to create and execute strategic plans that align with their business objectives.
Provide insights and recommendations to improve the customer experience and drive success.
Monitor customer account performance and analyze usage data.
Prepare and present reports on key account metrics and trends.
Use data-driven insights to identify areas for improvement and optimization.
Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties.
Coordinate with Implementation Manager to ensure smooth onboarding process for new properties.
Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate.

Requirements

What you’ll need

3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role.
Excellent communication and negotiation skills.
Strong problem-solving abilities and a proactive, customer-centric mindset.
Proficiency in CRM software and data analysis tools.
Willingness to travel monthly for in-person meetings with key customers.
Experience in outdoor hospitality or related industries preferred.
Vertical SaaS experience preferred.

Benefits

Comp & perks

Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Flexible time off - use it as you need it
Employee camping credit to encourage getting outdoors and experiencing our product!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisaccount managementupsellingcross-sellingstrategic planningcustomer satisfactionKPI managementperformance monitoringreport preparation

Soft Skills

communicationnegotiationproblem-solvingcustomer-centric mindsetrelationship buildingcollaborationproactivity