Learning & Development Specialist
Camp Strategy
full-time
Posted on:
Location Type: Remote
Location: Colorado • Illinois • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Maintain and update the Campspot Knowledge Base, ensuring all product documentation is accurate, up-to-date, and easy to navigate.
- Create new documentation, guides, and FAQs to support customers and internal teams.
- Collaborate with product and support teams to proactively update resources based on software updates and customer feedback.
- Manage and expand the Campspot Certification Program, empowering customers with deep product knowledge.
- Develop training modules and assessments to certify users on Campspot software best practices.
- Monitor certification progress and continuously enhance the program based on user feedback and industry trends.
- Host routine webinars for park operators, providing valuable insights on product updates, new features, and best practices.
- Create and manage engaging, interactive learning sessions or materials that drive customer success and satisfaction.
- Manage and oversee Pendo as it relates to product learning and feature and educational information and announcements.
- Work cross-functionally with marketing, product, and support teams to ensure training content aligns with Campspot’s evolving features.
- Develop and maintain an internal training program for onboarding new hires and enhancing product knowledge among existing employees.
- Collaborate with department leads to create tailored learning paths for different roles.
- Organize regular training sessions, workshops, and refresher courses to keep teams up to date.
Requirements
- Experience in learning & development, training, or technical documentation, preferably in SaaS or software training.
- Proven ability to create engaging and effective training materials (videos, guides, quizzes, webinars).
- Excellent communication skills with the ability to present complex concepts in an easy-to-understand manner.
- Experience hosting webinars, virtual training sessions, or live demonstrations.
- Familiarity with LMS platforms, certification programs, and knowledge management tools is a plus.
Benefits
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
- Employee camping credit to encourage getting outdoors and experiencing our product!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical documentationtraining materials creationwebinar hostinglearning management systems (LMS)certification program managementcustomer trainingproduct knowledge developmentassessment developmentinteractive learning materialsSaaS training
Soft Skills
communication skillscollaborationpresentation skillscustomer success focusorganizational skillsadaptabilityfeedback incorporationengagementproblem-solvingteamwork