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Camis Inc

Help Desk Technician III

Camis Inc

Help Desk Technician III providing advanced technical support and leadership in help desk operations at Camis. Resolving complex IT issues for clients and internal teams in a hybrid role.

Posted 5/2/2026full-timeGuelph • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$58,000 per yearWebsite

Tech Stack

Tools & technologies
VMware

About the role

Key responsibilities & impact
  • Resolve complex software, systems, and network issues for clients and internal staff
  • Troubleshoot LAN, WAN, and other IT environments
  • Lead response efforts during major incidents and system outages, coordinating support and communication
  • Analyze recurring or high-impact issues and drive root-cause solutions
  • Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
  • Triage incoming requests, monitor SLAs, and provide backup phone/chat support
  • Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
  • Conduct on-site customer visits for upgrades, maintenance, and troubleshooting

Requirements

What you’ll need
  • Valid G driver’s license with a clean driver’s abstract
  • 2–3 years of higher-tier (Tier 2+) technical support experience
  • Strong troubleshooting and problem-solving skills across software, systems, and networks
  • Proven ability to manage high-pressure incidents or outages
  • Excellent communication, documentation, and technical leadership skills
  • Experience with Active Directory / Entra ID and identity management tools
  • Familiarity with VMware, Windows 365 , and virtualized environments
  • Experience supporting mobile device management (MDM) solutions

Benefits

Comp & perks
  • Health and dental benefits
  • RRSP matching
  • Generous paid vacation
  • Active Living and Camping benefit
  • Transit pass subsidy
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingproblem-solvingtechnical supportincident managementroot-cause analysisticket reviewSLA monitoringmobile device management
Soft Skills
communicationdocumentationtechnical leadershipmentoring
Certifications
valid G driver’s license