Camis Inc

Help Desk Technician I

Camis Inc

full-time

Posted on:

Location Type: Hybrid

Location: Guelph • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Resolving complex software inquiries from clients, call center agents, and park staff over the phone
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
  • Troubleshooting hardware and determining next steps to get issues resolved
  • Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time

Requirements

  • Valid G driver's license with a clear driver's abstract is required for this role
Benefits
  • Flexibility in scheduling is required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical problem resolutionLocal Area Networks (LAN)Wide Area Networks (WAN)hardware supportsoftware inquiries resolutionsupport activity documentation
Soft skills
communicationcustomer serviceprofessionalismproblem-solving
Certifications
G driver's license