Client Service Center Agent

Cambium Learning Group

Client Service Center Agent delivering exceptional customer experience. First point of contact resolving customer inquiries quickly and confidently in a fast-paced environment.

Posted 6/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to phone, voice, and electronic inquiries with professionalism and urgency
Route calls to the appropriate team members when needed
Identify, document, research, and resolve customer issues using the call tracking system
Follow up on inquiries to ensure complete resolution
Manage open cases and keep them moving toward timely closure
Spot and share trends in customer inquiries
Recommend improvements to enhance the customer experience
Create and maintain helpful resources (e.g., documentation, FAQs)
Escalate complex or unresolved issues to the right teams
Support additional tasks as needed

Requirements

What you’ll need

Customer service experience required
High school diploma or equivalent required; college coursework or an associate degree is a plus
Strong communication and interpersonal skills (written, verbal, and phone etiquette), with the ability to engage effectively across all levels
Excellent customer service, listening, and problem-solving skills with a focus on delivering positive outcomes
Highly detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment (e.g., handling calls while updating tickets) with strong prioritization skills and sense of urgency
Quick learner with the ability to absorb, apply, and communicate new information and processes
Basic computer skills and keyboard proficiency; ability to learn customer service systems (Contactual experience a plus)
Team-oriented mindset with the ability to collaborate effectively
Intermediate proficiency in Excel, Word, and Outlook

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceproblem-solving skillsorganizational skillsmultitaskingkeyboard proficiencybasic computer skillsintermediate proficiency in Excelintermediate proficiency in Wordintermediate proficiency in Outlook

Soft Skills

communication skillsinterpersonal skillsattention to detailability to prioritizesense of urgencyteam-oriented mindsetability to engage effectivelylistening skillsquick learner

Certifications

high school diplomaassociate degree