Customer Support Specialist
Cambium Learning Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provides effective and accurate technical integrations post-onboarding guidance, and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner
- Delivers ongoing higher-level customer and technical integrations support to troubleshoot rostering and product issues
- Collaborate with internal stakeholders to identify bugs and system issues; QA solutions
- Tracks, documents, and reports customer issues and resolution activities
Requirements
- 1+ years of experience with web application support in a technical helpdesk or customer support environment
- Excellent problem-solving, analytical and technical skills
- Excellent written, oral communication and listening skills
- Effective working knowledge of Microsoft Office Suite and common web-based browsers and applications
- Associate's or Bachelor’s degree (Preferred)
Benefits
- Competitive salaries
- Generous benefits
- Remote First work environment that values teamwork and professional growth
- Reimbursement for home or remote office setup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
web application supporttechnical helpdesktroubleshootingQA solutionsproblem-solvinganalytical skills
Soft skills
communication skillslistening skills
Certifications
Associate's degreeBachelor’s degree