Incident Manager, eHealth
Cambio Group
full-time
Posted on:
Location Type: Hybrid
Location: Linköping • Sweden
Visit company websiteExplore more
Tech Stack
About the role
- Lead, prioritize, and coordinate major incidents, ensuring effective communication and alignment between technical teams, business stakeholders, and management.
- Act as the central decision-making and escalation point during incidents, ensuring that actions and resources are focused where they create the greatest impact.
- Analyze incident trends, follow up on root causes, and drive improvement actions to reduce risk and recurrence.
- Participate in on-call duties and manage incidents outside regular working hours when required.
- Document and report incidents, and contribute to training, guidance, and continuous development of colleagues and processes.
- Collaborate closely with internal and external parties to ensure efficient coordination, clear ownership, and continuous improvement in incident management.
Requirements
- Experience in support, incident management, or similar tasks.
- Ability to lead and coordinate incidents, even under pressure.
- Strong analytical skills and experience working with process improvements.
- Excellent communication skills and experience collaborating with various stakeholders.
- Experience with ITIL processes and working in ITSM tools is an advantage.
- Relevant education in IT/technology or at least 5 years of equivalent work experience.
- Fluent in Swedish and English.
Benefits
- Access to sensitive information requires a background check on final candidate.
- Permanent employment with a 6-month trial period.
- Professional growth and development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementprocess improvementsITIL processesITSM tools
Soft Skills
leadershipcoordinationanalytical skillscommunicationcollaboration