Customer Service Specialist

Calyxo, Inc.

Customer Service Specialist managing orders and resolving service issues at Calyxo. Ensuring customer satisfaction while collaborating with sales and operations teams in a remote capacity.

Posted 4/28/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

About the role

Key responsibilities & impact

Responsible for customer order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers, sales and cross functional departments. Generate weekly report for sales on open billable orders.
Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status. Provide accurate documentation of all delays and changes made to an order.
Collaborate with Customer, Sales, Legal and Finance to support the New Account setup process
Work with 3PL, supply chain, sales as needed to manage customer expectations and ensure order fulfillment requirements are met and system records are updated.
Maintain Customer Equipment records and facilitate the upgrade process when appropriate.
Support Equipment Evaluation program and coordinate the shipment, return or purchase conversion with Sales and Customers.
Investigate and process Credits, Debits and Returned Goods Authorizations in a timely manner.
Facilitate trunk stock requests and conduct monthly trunk stock audits and reconciliation with sales. Generate monthly reports to leadership on reconciliation performance.
Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner.
Review and respond to all emails with professionalism, accurate information and timely follow up.
Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operation Procedures.
Maintains knowledge of and adheres to all processes, policies and procedures.
Escalates issues as necessary for guidance from others.
Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements.
Other duties as assigned.

Requirements

What you’ll need

Education: High school diploma
Minimum 5 year's experience in a customer service role or equivalent combination of education and experience
Work location: Remote (West Coast)
Travel: 10%
Excellent interpersonal and phone etiquette skills.
High degree of attention to detail and ability to multi-task in a fast-paced environment
Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines.
Must be able to work independently and on a team utilizing effective time management.
Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams.
Must have ability to learn quickly and adapt to new technologies and applications.
Netsuite, SalesForce, QuickBooks system experience preferred
Must be able to work at a computer workstation for extended periods of time.
Medical Device experience required.
Compliance with relevant county, state, and Federal rules regarding vaccinations.

Benefits

Comp & perks

A competitive hourly rate between $28.46 - $33.65 and variable incentive plan
Stock options – ownership and a stake in growing a mission-driven company
Employee benefits package that includes 401(k), healthcare insurance and paid vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer order fulfillmentopen order managementbilling resolutiondocumentationequipment evaluationcredits processingdebits processingtrunk stock auditsproblem resolutiontime management

Soft Skills

interpersonal skillsphone etiquetteattention to detailmulti-taskingorganizational skillsindependent workteam collaborationeffective communicationadaptabilityprofessionalism