Assist in gathering and documenting business requirements from program teams and stakeholders.
Translate notes, meetings, and program conversations into structured requirement artifacts.
Support creation of user stories, acceptance criteria, and functional documentation.
Ensure requirements are written clearly enough for development and QA teams to execute against.
Escalate unclear, conflicting, or incomplete requirements to the Senior BA for guidance.
Assist in organizing UAT feedback across multiple stakeholders and testing channels.
Document issues, enhancement requests, and bug observations during UAT sessions.
Help categorize feedback into structured formats for Senior BA review (bug vs. enhancement vs. cosmetic).
Maintain testing documentation and help track outcomes across cycles.
Support intake processes by capturing requests in Jira, spreadsheets, or designated intake tools.
Ensure tickets contain sufficient detail before being escalated for prioritization.
Help maintain alignment between multiple tracking sources (Jira, Excel trackers, meeting notes).
Reduce duplicate or fragmented requests by documenting and consolidating feedback.
Prepare meeting notes, summaries, and structured follow-ups under Senior BA guidance.
Maintain requirement repositories, SOPs, and documentation libraries.
Assist in documenting reporting requirements and tracking gaps in data visibility.
Help ensure requirements include measurable outcomes where applicable.

Requirements

1-2 years experience with Business Analysis or technical delivery environments.
Strong documentation and organizational skills.
Familiarity with Salesforce or CRM-based workflows is preferred.
Ability to synthesize information from multiple conversations into structured artifacts.
Strong process mapping skills (current/future state) and ability to translate process into system behavior.
Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints.
Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions.
Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar).
Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience.

Benefits

100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
Retirement plan with generous company contributions
FSA for Health and Dependent Care
3 weeks of vacation time in the first year of employment
11 paid company holidays
paid sick time
paid family leave
and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisdocumentationprocess mappinguser storiesacceptance criteriafunctional documentationdata visibilitymeasurable outcomesSalesforceCRM workflows

Soft Skills

organizational skillssynthesis of informationcommunicationcollaborationproblem-solvingattention to detailfeedback categorizationmeeting facilitationrequirement clarificationstakeholder management