Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic.
Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states)
Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions.
Act as a gatekeeper for incoming work requests.
Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort.
Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements.
Maintain traceability from intake → requirements → build → test.
Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable.
Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed.
Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives.
Apply and reinforce team SDLC standards (story quality, acceptance criteria, readiness, and test alignment).

Requirements

7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment.
Demonstrated excellence in stakeholder interviewing and translating ambiguous asks into clear, testable requirements.
Strong experience writing user stories, acceptance criteria, and functional requirements that reduce delivery rework.
Strong process mapping skills (current/future state) and ability to translate process into system behavior.
Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints.
Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions.
Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar).
Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience.

Benefits

100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
Retirement plan with generous company contributions
FSA for Health and Dependent Care
3 weeks of vacation time in the first year of employment
11 paid company holidays
Paid sick time
Paid family leave
More!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

requirements artifactsepicsfeaturesuser storiesacceptance criteriaprocess mappingtest scenariosfunctional requirementsSDLCSalesforce

Soft Skills

stakeholder interviewingcollaborationdocumentation practicesclarifying intentfacilitationprioritizationcommunicationproblem-solvingdecision makingtraceability