Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams.
Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals.
Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency.
Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions.
Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI.
Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates.
Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies.
Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts.
Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions.
Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies.
Ensure meticulous documentation and data management practices to uphold system accuracy and compliance.

Requirements

7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations.
Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components.
At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications (e.g., Experience Cloud Consultant, Advanced Administrator, Platform App Builder) are highly valued.
Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades.

Benefits

100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
Retirement plan with generous company contributions
FSA for Health and Dependent Care
3 weeks of vacation time in the first year of employment
11 paid company holidays
paid sick time
paid family leave
more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce CRMApexVisualforceLightning Web Componentsprocess automationdata integrationsystem improvementsuser adoptionsystem utilizationdocumentation

Soft Skills

leadershipcommunicationstakeholder managementtraininguser engagementdiversity and inclusioncollaborationstrategic planningproblem-solvingadaptability

Certifications

Certified Salesforce AdministratorExperience Cloud ConsultantAdvanced AdministratorPlatform App Builder