CALPAK

Director of Retail

CALPAK

full-time

Posted on:

Location Type: Hybrid

Location: Gardena • California • 🇺🇸 United States

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Job Level

Lead

About the role

  • Develop and execute a multi-year retail operations strategy aligned with brand and financial goals.
  • Lead, coach, and develop a high-performing field organization including Regional/District Managers and Store Leaders.
  • Establish and monitor KPIs (sales productivity, conversion, labor, NPS, shrink, etc.) to drive performance across the fleet.
  • Champion a culture of accountability, service, and brand pride across all stores.
  • Partner with Real Estate, Construction, and Design teams to plan and execute new store openings, remodels, and relocations.
  • Own the operational readiness of each new location — including staffing, training, systems setup, merchandising, and opening-week execution.
  • Build and refine a scalable “store opening playbook” covering pre-opening timelines, milestones, and post-opening review processes.
  • Provide input on market opportunities, store layouts, and operational considerations for site selection.
  • Oversee daily retail operations, ensuring flawless execution of brand, service, and operational standards.
  • Partner with Visual Merchandising to deliver best-in-class product presentation and storytelling.
  • Collaborate with E-commerce and Marketing teams to integrate omnichannel programs that drive traffic and conversion.
  • Implement tools, technology, and processes to improve efficiency, communication, and performance visibility.
  • Own the retail P&L, managing revenue, labor, and controllable expenses to achieve or exceed targets.
  • Build annual budgets and forecasts in partnership with Finance.
  • Analyze store performance and identify opportunities for growth, cost savings, and improved productivity.
  • Support inventory management, planning, and allocation decisions to optimize sell-through and minimize markdowns.
  • Partner with HR to recruit, train, and retain top retail talent.
  • Create clear development paths for field leadership and store management teams.
  • Foster an inclusive, high-performance environment that reflects brand values and inspires teams to deliver exceptional results.

Requirements

  • **Qualifications:**
  • - 8–12 years of progressive retail leadership experience, with direct oversight of multi-store operations and new store openings.
  • - Proven ability to scale a retail fleet or build from early-stage growth to multi-region footprint.
  • - Strong financial acumen and analytical skills, with full P&L ownership experience.
  • - Excellent leadership, communication, and project management skills.
  • - Deep understanding of retail operations, customer experience, and omnichannel integration.
Benefits
  • **Why CALPAK: Benefits & Perks:**
  • - Annual bonus plan
  • - Medical, Dental & Vision insurance
  • - 401K w/ company matching
  • - Life insurance & Disability coverage
  • - Accrued paid time off & floating holidays
  • - Monthly wellness credits
  • - Dog friendly office
  • - Employee discount
  • - Benefits and incentive compensation may be subject to other requirements and conditions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
retail operations strategyKPI monitoringP&L managementbudgetingfinancial analysisinventory managementstore layout planningomnichannel integrationproject managementstaffing and training
Soft skills
leadershipcoachingcommunicationaccountabilitycollaborationanalytical skillsorganizational skillsproblem-solvingteam developmentinclusive environment