Technical Support Analyst – Mid-level

Caloi

Analista de Assistência Técnica Pleno at Caloi overseeing warranty requests and customer service inquiries. Managing logistics and reporting for efficient service processes with a focus on customer satisfaction.

Posted 4/13/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process warranty requests from all sales channels;
Track customer inquiries: questions, service status, requests and complaints;
Monitor the status of spare parts purchase orders, performing constant follow-up with national and international suppliers;
Prepare and analyze internal control reports related to raw materials inventory;
Monthly parts planning: manufactured, domestic and imported;
Manage the backlog of pending warranty requests using a shared Excel spreadsheet with the department;
Oversee reverse logistics, generating shipping/postage codes and notifying the person responsible for transportation;
Provide technical clarification to consumers through the Customer Service center;
Prepare technical assessments for warranty denial cases;
Develop and deliver technical training.

Requirements

What you’ll need

University degree in progress or completed in Business Administration, Engineering (Production, Mechanical) or related fields;
Experience with administrative routines;
Proficiency in Microsoft Office;
Intermediate English;
Experience in the sports industry, especially cycling, will be considered a plus.

Benefits

Comp & perks

Health insurance;
Dental insurance;
Pharmacy reimbursement;
Transportation allowance or mobility card;
Meal allowance;
Birthday day off;
Totalpass (wellness/gym benefit);
Vittude (therapy platform);
Discount on Caloi products;
Profit-sharing (PLR);
Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

warranty processinginventory controltechnical assessmentparts planningreverse logisticscustomer serviceadministrative routinesExcel proficiencytechnical training

Soft Skills

communicationorganizationproblem-solvingcustomer focus

Certifications

University degree in Business AdministrationUniversity degree in Engineering