Caloi

Technical Support Analyst – Mid-level

Caloi

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Process warranty requests from all sales channels;
  • Track customer inquiries: questions, service status, requests and complaints;
  • Monitor the status of spare parts purchase orders, performing constant follow-up with national and international suppliers;
  • Prepare and analyze internal control reports related to raw materials inventory;
  • Monthly parts planning: manufactured, domestic and imported;
  • Manage the backlog of pending warranty requests using a shared Excel spreadsheet with the department;
  • Oversee reverse logistics, generating shipping/postage codes and notifying the person responsible for transportation;
  • Provide technical clarification to consumers through the Customer Service center;
  • Prepare technical assessments for warranty denial cases;
  • Develop and deliver technical training.

Requirements

  • University degree in progress or completed in Business Administration, Engineering (Production, Mechanical) or related fields;
  • Experience with administrative routines;
  • Proficiency in Microsoft Office;
  • Intermediate English;
  • Experience in the sports industry, especially cycling, will be considered a plus.
Benefits
  • Health insurance;
  • Dental insurance;
  • Pharmacy reimbursement;
  • Transportation allowance or mobility card;
  • Meal allowance;
  • Birthday day off;
  • Totalpass (wellness/gym benefit);
  • Vittude (therapy platform);
  • Discount on Caloi products;
  • Profit-sharing (PLR);
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
warranty processinginventory controltechnical assessmentparts planningreverse logisticscustomer serviceadministrative routinesExcel proficiencytechnical training
Soft Skills
communicationorganizationproblem-solvingcustomer focus
Certifications
University degree in Business AdministrationUniversity degree in Engineering