Technical Support Engineer
CallTek
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Troubleshooting, diagnosing, and resolving customer issues
- Working with different systems, software, and hardware
- Following standard procedures to escalate unresolved issues to appropriate internal departments
Requirements
- At least 2 years of College Level
- IT-Tech Voc Strand graduates are an advantage
- With at least a neutral English accent
- Willing to work on a shifting schedule
- Call Center experience is an advantage but not required
- Applicants with no call center experience are encouraged to apply!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
troubleshootingdiagnosingresolving customer issuescommunicationescalation
Certifications
College LevelIT-Tech Voc Strand