CallRevu

Account Manager

CallRevu

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage, maintain, develop, and ensure effective usage and engagement for the dealerships in their assigned book of business
  • Conduct regular account reviews with assigned customers to provide training and ensure customer experience is exceptional
  • Respond to support calls and customer inquiries via inbound phone calls, emails, and other modes
  • Tracks and researches support trends to determine if there may be widespread issues that need addressing
  • Completes phone line audits on all assigned accounts to confirm accuracy and full usage
  • Schedules and conducts quarterly check-in touch points/audits with all customers
  • Serves as the subject matter expert (SME) on all existing and new products
  • Assists with onboarding and training of new employees as assigned by management
  • Partners with the sales team to continually assess customer engagement

Requirements

  • High school diploma or GED equivalent
  • Bachelor’s degree in Business Administration, Communication, or related field of study a plus
  • At least 2 to 5 years of customer support and/or account management experience
  • Knowledge of how to assess, diagnose, troubleshoot, and resolve customer support issues
  • Working knowledge of SalesForce strongly preferred
  • Strong computer skills with the ability to navigate and learn multiple applications and programs
  • Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams
  • Strong analytical and listening skills with the ability to collect information
  • Strong organizational skills with the ability to manage multiple projects
  • Strong attention to detail and the ability to multi-task and respond to changing needs
  • Excellent communication skills, both verbal and written.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementtroubleshootingdiagnosing issuesSalesForceMicrosoft OfficeExcelPowerPointWordTeams
Soft Skills
analytical skillslistening skillsorganizational skillsattention to detailmulti-taskingcommunication skillsverbal communicationwritten communication
Certifications
high school diplomaGEDBachelor’s degree