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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead and Develop the Team
- Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently.
- Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans
- Build and share playbooks, talk tracks, and account strategies tailored to the agency model
- Actively partner with reps on high-stakes accounts and complex negotiations
- Invest in career development for top performers; identify the next leaders on your bench
- When headcount opens up, recruit and onboard talent who can contribute quickly
- Drive Revenue Performance
- Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
- Ensure every rep has a clear, documented growth strategy for their book
- Identify at-risk accounts early—before they're in crisis—and lead intervention plays
- Run tight pipeline hygiene and deliver accurate monthly forecasts
- Deploy AI as a Team Force Multiplier
- One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.
- Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene
- Use AI to surface expansion signals across the book and prioritize outreach
- Model AI-enabled selling behavior for the team; not just strategy, but execution
- Continuously evaluate new tooling/methods that extend the team's capacity
- Shape Go-to-Market Strategy for Your Segment
- Identify whitespace and inform pricing/packaging decisions for the agency segment
- Surface patterns across the book. Competitive pressure, product friction, partner churn signals—and bring data-backed recommendations to leadership
- Collaborate with Marketing on retention campaigns, case studies, and account-based plays
- Partner with Product to translate customer insight into roadmap influence
- Work with Sales Operations to improve process, tooling, and reporting infrastructure
- Own Your Forecast
- Present pipeline and forecast weekly to the Director of Growth Account Management
- Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
- Escalate systemic issues with specificity and a point of view
Requirements
What you’ll need- 5+ years in account management, customer success, or B2B sales—with 2+ years leading or managing a team
- Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
- Experience managing or selling into or through marketing agencies—you understand how they operate, what they sell, and how they measure success
- Proven ability to coach consultative selling, account planning, and executive engagement. You make your team measurably better
- Strong forecasting skills and comfort presenting the pipeline to senior leadership
- Experience shaping sales strategy at the segment level, not just executing against a playbook
- Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)
- Clear, confident communicator. You can run a high-energy team meeting and write a tight business case.
- Preferred: Background in marketing technology, analytics, or a platform serving agencies or SMBs
- Preferred: Experience managing in high-velocity, agency-driven, or partner account environments
- Preferred: Familiarity with call tracking, attribution modeling, or conversation intelligence products
- Preferred: Demonstrated use of AI tools to improve team efficiency and selling
Benefits
Comp & perks- Healthcare (one option covered at 100% for employees)
- Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successB2B salesMRR retentionupsellcross-sellsales strategyforecastingconsultative sellingaccount planning
Soft Skills
leadershipcoachingcommunicationteam developmentnegotiationpresentationcollaborationproblem-solvingstrategic thinkingadaptability