CallRail

Senior Product Designer, AI & Emerging Products

CallRail

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Senior

Tech Stack

JavaScriptSDLC

About the role

  • Mentor and Lead Discovery & Research: Mentor and lead discovery & research initiatives. Talk to users, analyze behavior, and synthesize insights from qualitative research and product analytics to design experiences that truly resonate.
  • Strategy: Help define and shape product strategy with hands-on design work, turning high complexity into intuitive, engaging user flows.
  • Leverage Data & Creativity: Use user insights, behavioral analytics, and market trends to inform and validate high-level design decisions.
  • Drive Collaboration & Influence: Serve as a key thought leader in your core area, partnering with PMs, engineers, and stakeholders to align UX with long-term business goals.
  • Deliver High-Impact Work: Own end-to-end design execution for critical features, working within a dynamic and evolving SDLC and leveraging modern, AI-powered tools and processes to iterate quickly and deliver high-quality outcomes.

Requirements

  • 6+ years of UX/Product Design experience in SaaS or AI-driven products, with a track record of leading complex, cross-functional design initiatives.
  • Deep interest and experience in AI: designing AI-powered interfaces, conversational UIs, or data-driven experiences. Comfortable translating AI capabilities into intuitive, human-centered experiences.
  • A user-centered mindset with experience applying design thinking and research to solve complex customer problems in ambiguous or high-impact areas.
  • Expertise in Figma (or similar tools), including prototyping, interaction design, and working with design systems at scale.
  • Experience conducting or guiding usability testing and leveraging both qualitative and quantitative insights to inform design decisions.
  • Strong storytelling and communication skills—you can articulate ideas clearly, influence product direction, and advocate for users across all levels of the organization.
  • Foundational knowledge of HTML, CSS, and JavaScript to collaborate effectively with developers (not required to code in production).
  • Proactive and adaptable: you move work forward in fast-paced, evolving environments, surfacing risks early, iterating quickly, and thriving in ambiguous or shifting priorities.
  • A collaborative, low-ego mindset and a positive, solutions-oriented approach to change, feedback, and cross-functional teamwork.
Benefits
  • Healthcare (one option covered at 100% for employees)
  • Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designProduct designAI-powered interfacesConversational UIsDesign thinkingUsability testingPrototypingInteraction designHTMLCSS
Soft Skills
MentoringCollaborationStorytellingCommunicationUser advocacyProactiveAdaptabilitySolutions-orientedInfluencingLow-ego mindset