CallRail

Revenue Operations Program Manager

CallRail

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Serve as the vital link between business stakeholders, technical teams, and front-line users.
  • Act as the primary liaison between business units and technical teams to identify and document requirements related to operational pain points.
  • Translate provided complex business needs into clear, actionable functional requirements and project scopes.
  • Represent the Revenue Operations team in cross-functional initiative meetings as required.
  • Author and maintain comprehensive user documentation to ensure internal teams understand system updates and workflows.
  • Develop clear process maps for internal toolsets.
  • Lead User Acceptance Testing (UAT) sessions, capturing feedback and ensuring final deliverable meets original business intent.
  • Serve as the Internal Product Customer for CallRail products.
  • Provide high-level guidance on system reporting capabilities.

Requirements

  • 4-6 years of experience in Revenue Operations, Sales Operations, or Project/Program Management within a SaaS environment.
  • Proven track record of managing the project lifecycle, specifically in bridging the gap between business stakeholders and technical execution teams (SDRs, Sales, Tech Ops).
  • Demonstrated experience in Requirements Gathering: Ability to take a vague business "pain point" and turn it into a structured functional requirement document.
  • Strong proficiency in CRM ecosystems (Salesforce preferred)
  • Experience with Project Management tools: Proficiency in tools like Asana to track project milestones.
  • Visual Documentation: Experience using Lucidchart, Visio, or Miro to build process maps and workflow diagrams.
  • Exceptional communication skills with the ability to explain technical constraints to non-technical stakeholders and business needs to technical teams.
  • Experience designing and leading User Acceptance Testing (UAT) sessions and managing feedback loops.
  • A natural inclination toward documentation, "clean" data, and creating repeatable processes.
  • Comfortable managing competing priorities and navigating stakeholder pushback in a fast-paced environment.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Requirements GatheringUser Acceptance TestingProject ManagementProcess MappingFunctional Requirements DocumentationProject Lifecycle ManagementData Management
Soft Skills
CommunicationStakeholder ManagementProblem SolvingDocumentationPrioritizationCollaboration