Product Manager

• Define, own, and champion the Text Messaging roadmap, ensuring tight alignment with core business goals, validated customer needs, and strategic partnership opportunities.
• Own the strategic direction of CallRail's messaging platform, driving scalable design patterns and ensuring feature parity and consistency across all workflows and established call features.
• Conduct comprehensive discovery, including interviews with customers and stakeholders, to validate pain points and deeply inform innovative solution design.
• Write clear, concise, and actionable Epics, User Stories, and Acceptance Criteria, always balancing technical context with maximum customer value.
• Prioritize and manage the daily workflow and backlog with a sprint team of engineers and designers, ensuring the execution meets the timing needs of the market.
• Drive end-to-end feature delivery by collaborating closely with Engineering, Design, Partnerships, and Go-to-Market teams.
• Partner with GTM teams (Marketing, Sales, and Customer Experience) to ensure smooth, successful launches, robust user education, and widespread feature adoption.
• Continuously monitor success metrics, product health, and user feedback to refine and evolve the offering, and report regularly on findings and next steps.
• Stay ahead of the curve on omni-channel technologies and communication trends and serve as the primary representative for the Messaging domain during planning cycles and executive updates

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