Consumer Loan Consultant

Call Federal Credit Union

Consumer Loan Consultant originating consumer loans and guiding members through lending at Call Federal Credit Union. Supporting financial goals, compliance, referrals, and relationship growth across Virginia.

Posted 8/12/2026full-timeGlen Allen • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer lending, including vehicle, personal, credit card, home equity, and HELOC loans, while maintaining compliance with regulations and delivering exceptional customer service. Proficient in managing multiple applications and utilizing lending systems and digital communication tools effectively.

Highest-signal resume keywords

Consumer Lending ExperienceHome Equity Lending KnowledgeExcellent Interviewing SkillsStrong Verbal CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer LendingLoan OriginationFinancial AnalysisDocumentation VerificationLending Systems Proficiency

Soft Skills

Customer ServiceRelationship ManagementOrganizational SkillsTime ManagementCollaborative Teamwork

Tools & Technologies

Microsoft OfficeDigital Communication Tools

Industry Keywords

Lending ProceduresConfidentialityCompliance StandardsCredit Union ProductsService-Level Expectations

About the role

Key responsibilities & impact

Serve as the primary point of contact throughout members' lending journeys
Interview members to understand financial needs and recommend lending solutions
Originate vehicle, personal, credit card, home equity, and HELOC loans
Manage applications received through telephone, online banking, and mobile banking
Ensure applications are complete and accurate
Collect and verify documentation for underwriting and funding
Coordinate with processors and underwriters through loan closing
Maintain ownership of applications from initial contact through funding
Meet or exceed loan production goals
Identify lending opportunities, generate referrals, and cross-sell credit union products
Respond to inbound calls and member inquiries through phone, email, and other channels
Manage multiple applications while meeting service-level expectations
Maintain compliance with regulations, policies, lending procedures, and disclosure requirements
Protect confidential member information and follow security standards
Represent Call Federal at member and community events
Advocate the credit union's brand values and mission
Perform other duties as assigned

Requirements

What you’ll need

Minimum of two (2) years of consumer lending experience within a financial institution
Knowledge of home equity lending preferred
Excellent interviewing and consultative sales skills
Strong verbal and written communication abilities
Exceptional customer service and relationship management skills
Ability to analyze financial information and recommend appropriate lending solutions
Strong organizational and time management skills
Ability to manage multiple priorities while maintaining accuracy
Ability to work independently and collaboratively within a team environment
Proficiency with lending systems, Microsoft Office, and digital communication tools
Commitment to confidentiality, professionalism, and regulatory compliance
Acceptable background check, including credit, criminal, and insurance checks
Residency within the Commonwealth of Virginia is required
Ability to work Monday-Friday, 8:30 am-5:00 pm
Ability to sit and talk on the phone for long periods
Ability to perform required indoor physical activities and lift, carry, or move 1-25 pounds

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life Insurance
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Flexible work from home options available
Paid Community Service Time
Paid Time Off
Birthday Holiday