Success Engagement Manager
Calix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $148,500 per year
Job Level
SeniorLead
About the role
- Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities
- In conjunction with the above, help develop and test use cases for Small Business Solutions
- Create, maintain, and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with Small Business Solutions
- Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts
- Work with the Calix account team to assist customers beginning from the point of sale and extending through onboarding, launch and adoption
- Recommend Small Business Solution pricing, packaging and bundling strategies
- Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases
- Effectively communicate, validate, and propagate self-service assets for customers
- Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community
- Consistently drive customers to success with our Small Business Solutions
Requirements
- 8+ years’ experience in relevant solution/product management, marketing, or success
- 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions
- Experience in B2B marketing preferred
- Experience in SaaS, Telecommunications, Project Management or Broadband industry preferred
- Thorough understanding of marketing and launch processes for hardware and software
- Ability to learn/understand technical aspects of the network and solutions to deliver Small Business solutions
- Strong written communication and public speaking/presentation skills
- A natural proactive nature who approaches all situations with an empathetic and patient manner
- Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Benefits
- Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience
- Eligible for a bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution managementproduct managementB2B marketingSaaStelecommunicationsproject managementcustomer advocacycustomer engagementmarketing processeslaunch processes
Soft skills
written communicationpublic speakingpresentation skillsproactive natureempathypatiencestrategic thinkingtactical executioncustomer satisfactioncustomer retention