Account Executive, Enterprise – Public Sector
Sprout Social, Inc.
Application and Technical Support Specialist III
Calderys
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Promote use of HarbisonWalker International refractory products and support customer relationships through expert product knowledge and technical advice
- Provide internal and external training on HarbisonWalker International products and applications
- Collaborate with internal R&D on complaint investigations and failure analysis
- Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods
- Develop business cases for new product development; create, execute and track new product launch plans
- Create and execute product promotions and technical marketing strategies; maintain knowledge on industry trends, training opportunities, and forecasts; attend and present at industry tradeshows and seminars
- Perform market analysis and assist in product portfolio analysis aligned with market segment plans
- Assist in product rationalization, product portfolio modifications and shape standardization
Requirements
- The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
- Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
- Requires knowledge of refractory products, installation methods, construction skills and customer applications
- Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
- Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
- Requires the ability to work effectively in a team environment
- Requires strong analytical, strategic thinking and business problem solving skills
- Requires project management skills and the ability to coordinate multi-department projects
- Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling; stooping/kneeling/crouching/crawling
- Lifting: Requires lifting up to 50 pounds less than 1/3 of time
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration; Noise: Requires exposure to moderate noise.
