Customer Success Manager II

CalAmp

full-time

Posted on: 3/17/2026

Location Type: Remote

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💰 $92,509 - $158,587 per year

About the role

Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetime
Discover and refine customer goals, shrinking customer time to value
Actively work to improve customer health, mitigate churn risk, and drive retention
Perform regular outreach to ensure customers are up to date on new features, and that they are tracking towards achieving stated goals
Run live customer meetings both in person and via the web (onboarding, assigned outreach, quarterly business reviews, feature demos, etc.) as needed and directed
Serve as the primary interface to manage and resolve any critical customer situations
Manage renewals and contract extensions for your assigned group of customers
Quarterback identified growth opportunities and work with sales team to drive wins
Ensure all activities are sufficiently documented in Salesforce to build upon interactions
Be a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and tomorrow, helping to prioritize roadmap

Four-year college degree from an accredited institution or equivalent experience
Minimum three years of Customer Success Manager or Account Manager experience
Superior and proven communications, both written and verbal
Strong technical aptitude with ability to quickly learn and adapt
Customer obsessed with ability to delight customers of all shapes and sizes
Natural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” point and ability to gain consensus among critical stakeholders
Empathy, humility, and great listening skills
Track record and desire to work as part of a high-performing team
Perform work and execute on deliverables with excellence and minimal supervision
Ability to foster teamwork, build collaborative relationships
Passion and commitment to our CalAmp Core Values

Benefits

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Applicant Tracking System Keywords

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Soft Skills

communicationproblem solvingstrategic thinkingempathyhumilitylistening skillsteamworkcollaborative relationshipscustomer obsessionadaptability

Certifications

four-year college degree