CalAmp

Customer Success Manager

• Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetime
• Discover and refine customer goals, shrinking customer time to value
• Actively work to improve customer health, mitigate churn risk, and drive retention
• Perform regular outreach to ensure customers are up to date on new features, and that they are tracking towards achieving stated goals
• Run live customer meetings both in person and via the web (onboarding, assigned outreach, quarterly business reviews, feature demos, etc.) as needed and directed
• Serve as the primary interface to manage and resolve any critical customer situations
• Manage renewals and contract extensions for your assigned group of customers
• Quarterback identified growth opportunities and work with sales team to drive wins
• Ensure all activities are sufficiently documented in Salesforce to build upon interactions
• Be a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and tomorrow, helping to prioritize roadmap

Customer Success Manager II