Associate Customer Success Manager
Calabrio, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 per year
About the role
- Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.
- Support creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives.
- Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
- Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
- Learn and become a subject matter expert on assigned Verint Product Solutions.
- Assist in the ongoing assessment of the business value being delivered.
- Identify Expansion Opportunities to drive revenue growth.
- Work with customers to ensure retention and create an environment of customer delight.
- Evaluate the health scores of our customers.
- Advocate customer needs/issues cross-departmentally.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success
- Proficiency in quickly learning and understanding software
- A “do what it takes” mentality
- A strong sense of urgency to perform actions quickly
- Detail-oriented
- Strong team player but a self-starter that can operate independently
- Proficiency in multitasking
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process
Benefits
- Global team recognized for their passion and innovation
- Innovative product culture and project exposure
- Training and development from industry-leading experts
- Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
- Comprehensive benefits for various life circumstances and needs
- Great opportunities for career development
- A balanced work-life to achieve personal and professional success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successdetail-orientedteam playerself-startermultitaskingconflict resolutionstrong sense of urgencycustomer advocacycommunicationproblem-solving
Certifications
Bachelor’s degree