Calabrio, Inc.

Global Strategic Consultant

Calabrio, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $120,000 per year

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Support sales on strategic customer engagements.
  • Offer creative, forward-thinking support with sales opportunities including Deal strategy, Qualification, Discovery, Custom Demos, ROI Calculation, Best Practices Workshops, Presentations, Proof of Concept/Pilot processes and Value Realization.
  • Collaborate with the Global Director of Sales Engineering and Field Sales to define and execute a business strategy with large, enterprise opportunities.
  • Intuitive and transparent during the qualification process to understand long shots or costly opportunities; discussing with all key constituents to enable a collaborative decision to be made.
  • Deliver deep discovery discussions on strategic deals to uncover key business objectives and corresponding value discussions (ROI) to expand conversations and increase revenue.
  • Work with Field Sales and Sales Engineers to build and deliver compelling customized demonstrations and value propositions.
  • Design and deliver Proof of Concepts and Pilots in collaboration with the Calabrio Professional Services team.
  • Use broad Workforce Optimization (WFO) solution knowledge and Contact Center experience to assist with creative solution development, ensuring delivery of the most competitive, value-based solution that meets customer objectives.
  • Attend key deal events, manage briefing and debriefing sessions on these efforts

Requirements

  • A bachelor’s degree in technology or equivalent experience.
  • Must have at least 10+ years’ Workforce Engagement / Workforce Optimization experience or consulting to include 7+ years’ experience working with Calabrio solution or competitive products.
  • These products must include a variation of at least three of these: Workforce Management, Quality Management, Analytics, Business Intelligence, AI, and Machine Learning.
  • World-class written and verbal presentation skills, including excellence in documentation, product demonstration and presentation slides