Customer Success Manager
Calabrio, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Business partner to the customer
- Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business
- Stakeholder mapping and decision maker analysis. Close relationships with all identified
- Expansion of thinking and progressive strategies within the contact center
- Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio
- Tie together the needs of the customer with the solutions of the product suite
- Recommend next steps / long term strategies
- Identify and close upsell / cross sell opportunities
- Retain & renew customers
- Create advocates for Calabrio; Referenceable accounts, case study participants, etc
- Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Know when to pull in experts
Requirements
- Bachelor's degree or equivalent, relevant working experience
- 5+ years of Account Management, Business Development, Customer Success or similar background, preferably within a SaaS organization
- Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting)
Benefits
- Global team recognized for their passion for innovation.
- Innovative product culture and project exposure.
- Training and development from industry-leading experts.
- Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.
- We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementBusiness DevelopmentCustomer SuccessWFO productsWFMQMAnalyticsReporting
Soft skills
stakeholder engagementrelationship buildingstrategic thinkingconsultingcommunicationproblem-solving
Certifications
Bachelor's degree