Customer Success Specialist
Cala Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $68,000 - $93,000 per year
Job Level
Mid-LevelSenior
About the role
- Establish and maintain superior relationships with patients
- Act as a knowledgeable company representative by effectively interacting with potential patients / customers and existing, new and potential clinicians
- Develop and maintain superior knowledge of company products and their use
- Maintain awareness of internal activities and developments in other functional areas of the organization such as clinical studies, product development, quality, operations and sales
- Provide product support to any customer of Cala products: patients, study participants, clinicians and staff
- Responsible for accurate and timely documentation of required interactions; maintains knowledge of product developments in association with case handling and escalation as required
- Provide product training to patients, and study participants
- Act as a subject matter expert and training resource for internal customers and the Customer Care team
- Educate customers regarding product features, and benefits.
- Act as a patient advocate, voice of the customer and as a resource for internal customers requiring patient feedback
- Support new and emerging business models
- Work closely with marketing, product development and sales to develop and refine messaging
- Support Territory Managers as needed
Requirements
- Bachelor’s degree or higher required
- 3+ years medical device experience or healthcare experience including direct customer interaction
- Demonstrated track record of outstanding customer focus
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Proficiency with customer relationship management (CRM) software and other relevant tools
- Proven problem-solving skills
Benefits
- Robust benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical device experiencehealthcare experiencecustomer interactionproduct knowledgedocumentation skillsproduct trainingproblem-solving skills
Soft skills
customer focuscommunication skillsinterpersonal skillsrelationship buildingadvocacyteam collaboration
Certifications
Bachelor’s degree