Cala Health

Operations

• Responsible for providing critical Sales Operations and Commercial Project Management leadership to support strategic planning, decision-making, and execution.
• Work closely with the VP, Sales and Therapy Success to strategize, plan, and provide timely solutions to support the commercial teams
• Partner with leadership to ensure consistency, accuracy, and strategic alignment of deliverables
• Collaborate with leadership to identify administrative processes and scalable solutions to support an expanding team
• Create and deliver presentations
• Represent leadership as needed in various forums, ensuring knowledge and assessment of topic as a key stakeholder and provide detailed updates of functional needs for follow-up
• Analyze historical data and pipeline activity to project future revenue
• Leverage market specific data to drive strategic business decisions that support the scaling of the Sales team
• Identify key market opportunities through ongoing assessment of available data and emerging marketplace trends
• Refine and adapt Sales processes for consistency and efficiency as the commercial organization scales
• Review existing Sales infrastructure and administrative processes to proactively identify and bridge operational gaps
• Lead the planning, template design, data aggregation and execution of Quarterly Business Reviews with leadership
• Lead the annual incentive compensation plan lifecycle, overseeing assessment, strategic alignment and rollout
• Drive alignment and execution for the annual and quarterly quota-setting processes
• Manage end-to-end compensation planning, reconciliation, approvals, and reporting
• Foster a collaborative and innovative culture within the Sales team
• Partner with counterparts to identify and implement robust Sales reporting and analytics
• Work closely with Sales leadership to understand business goals and information needs
• Translate business requirements into data-driven insights, actionable recommendations, and strategic initiatives
• Align cross-functional projects with Sales objectives to ensure seamless execution
• Ensure seamless integration of data across key platforms (SFDC + Business Insights) to deliver actionable dashboards for the Sales team
• Define and implement processes to ensure the delivery of timely, accurate, and actionable Sales data and insights
• Lead efforts to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support
• Collaborate cross-functionally to manage, maintain, and drive consistent processes for customer data management
• Provide direction on the selection, implementation and utilization of Sales tools and technologies
• Identify and implement efficient methods for sharing information with the Sales team
• Train Sales team on the use of key tools and platforms
• Develop and analyze account level data to create actionable reports and dashboards

Manager, Sales Operations