Cake Mortgage

Manager

• Develop and maintain business control frameworks across the mortgage loan lifecycle, including origination through post-closing
• Identify operational, compliance, financial, and reputational risks and implement mitigation strategies
• Monitor internal controls, conduct risk assessments, root cause analyses, and gap reviews to improve effectiveness and ensure regulatory compliance
• Partner with business leaders on process changes, system enhancements, and operational initiatives to assess control impacts and risk exposure
• Track and report KRIs, KPIs, control performance, emerging risks, and remediation efforts to leadership
• Support quality control, audits, regulatory exams, issue management, remediation tracking, and control testing activities
• Ensure compliance with mortgage regulations, agency/investor guidelines, and internal governance standards
• Lead, coach, and develop team members by setting performance expectations, providing feedback, managing workloads, and fostering a culture of accountability and continuous improvement
• Oversee staffing, training, performance management, and employee development to ensure team effectiveness and operational success
• Collaborate cross-functionally to strengthen controls, improve processes, reduce risk, and enhance operational efficiency and customer experience
• Maintain policies, procedures, and documentation while leading or supporting governance, compliance, and risk-related projects
• Perform additional duties as assigned.

Business Controls Manager – Mortgage Lending