Cake Mortgage

Manager

• Develop and maintain business control frameworks across the mortgage loan lifecycle, including origination through post-closing
• Identify operational, compliance, financial, and reputational risks and implement mitigation strategies
• Monitor internal controls, conduct risk assessments, root cause analyses, and gap reviews to improve effectiveness and ensure regulatory compliance
• Partner with business leaders on process changes, system enhancements, and operational initiatives to assess control impacts and risk exposure
• Track and report KRIs, KPIs, control performance, emerging risks, and remediation efforts to leadership
• Support quality control, audits, regulatory exams, issue management, remediation tracking, and control testing activities
• Ensure compliance with mortgage regulations, agency/investor guidelines, and internal governance standards
• Lead, coach, and develop team members by setting performance expectations, providing feedback, managing workloads, and fostering a culture of accountability and continuous improvement
• Oversee staffing, training, performance management, and employee development to ensure team effectiveness and operational success
• Collaborate cross-functionally to strengthen controls, improve processes, reduce risk, and enhance operational efficiency and customer experience
• Maintain policies, procedures, and documentation while leading or supporting governance, compliance, and risk-related projects
• Perform additional duties as assigned.

Business Controls Manager – Mortgage Lending

Administration

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management.
• Configure, maintain, and optimize: Custom fields, Input forms, Loan templates, Dashboards and reporting, Workflow automation, Task-based processes, eFolder settings and document libraries.
• Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners.
• Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, Trigger and Automated Condition Logic, Input Form Logic and Custom Field Automation.
• Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met.
• Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations.
• Test, validate, and deploy Encompass enhancements, system updates, and new functionality.
• Maintain clear documentation related to system configurations, processes, and enhancements.
• Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution.
• Support onboarding and offboarding processes, including user access management and security controls.
• Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals.
• Manage integrations with third-party vendors and maintain related system access and functionality.
• Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization.
• Perform other duties as assigned to support team and company objectives.

Business Controls Manager – Mortgage Lending

Encompass Administrator